Message from Hackney: Better Broadband for Council homes

Dear Tenants & Residents Association representative,

Better Broadband for Council homes

I am writing to inform you about Hackney Council’s Better Broadband programme, a new programme of work which will bring faster, more reliable internet services to people living in Council homes in Hackney, as well as a range of other community benefits.

The Better Broadband programme will see the Council work with full fibre broadband providers to bring their networks to Hackney’s Council estates and homes, giving residents access to the fastest available broadband.

The Council has now signed agreements with two full fibre broadband providers: Community Fibre and Hyperoptic. We may come to further agreements with other providers in future. Working with multiple providers will speed up the broadband roll-out in Hackney, and will give residents a greater choice of broadband services.

The Council is keen to ensure there is good communication with residents throughout the broadband roll-out. We have briefed the Resident Liaison Group about the Better Broadband programme, and TRAs and residents should expect to be contacted ahead of any works on their estate.

What happens next?

Broadband providers will be installing full fibre broadband to estates and homes in Hackney from Spring 2021.

Before carrying out any installations, broadband providers will write to residents so that they have advance notice of any works taking place on their estates or streets.  

Broadband providers will also directly engage with Tenants & Residents Associations in advance of any activity on your estate/s.

You should expect to hear from broadband providers over the coming months as they reach your area.

Find out more

We have set up a dedicated webpage at which will be regularly updated as the programme progresses. This includes a set of frequently asked questions which explains more about the Better Broadband programme. 

If you have any questions or would like to discuss Better Broadband, please feel free to contact us at:

Kind regards,


Samir Lee
Delivery Manager – Digital Connectivity
London Borough of Hackney
Please follow and like us: