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ETRA meeting October

October 7 @ 7:00 pm - 8:30 pm

This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning, repairs, antisocial behaviour.

ETRA meetings happen on a quarterly basis in October, January, April and July


On Zoom only due to Covid-19 restrictions

The zoom link for this meeting will be emailed to all who requested it (email kingscrescentn4@gmail.com)

  Agenda Item Suggested



1 Welcome and Introductions 5 mins Emley (TRA)
  Approval of minutes from last ETRA meeting (July 2020)


2 Community Safety    
  ·       Update on further actions taken in recent months (written handover from Bianca sent prior to the meeting)

·       Address current estate concerns

·       Neighbourhood Watch (NHW) Update


15 mins Deborah Noel (ASB team)


Cheryl Spruce (NHW)

3 Update on Older Blocks & Wider Estate    
  ·       Handover of newer blocks from New Build to Housing team

·       Courtyard concerns

·       Play Street – bollards missing, 3 no entry signs promised but never delivered

15 mins Annette Reid Housing Officer

Andrea Scott (Hackney)

4 Cleaning Issues    
  ·       Recent complaints about lack of/poor quality cleaning in both new and older blocks


10 mins Billy Dunne (Cleaner Estate Team)
5 Update on Newer Blocks    
  ·       Update on progress with ongoing snagging issues

o   Broken doors

o   Fire access key misuse

o   Smoke vent alarms

o   Slippery courtyard

o   Heating costs increase – competitive price?

o   Graffiti in lifts

o   Possible CCTV for bike stores

o   Kimpton Court address did not register on emergency services system in June 2020


·       Address current issues

o   Issue of broken window 11th floor Kimpton and other window issues

o   balcony doors… building regulations show that the doors ought to be closable from the outside

o   bike stores / bin stores… these have been either in a state of not locking (bikes) or not opening (bins) recently

o   Lifts continuing to break in Sandon, previous issue in Kimpton and recent issues started in Radwell

o   Ongoing theft of parcels from lobby

o   Mismatched paint used in communal areas


25 mins Bronwen Thomas  Project Officer Regeneration (Hackney)

and John Lonergan New Build Team

5 Update from Source Partnership    
  ·       Update from John/Carol 10 mins Source Partnership
6 Any other business?


5mins Emley (TRA)
7 Dates of next meetings & close

Community focused residents meeting December 2020

Next ETRA January 2021

5 mins Emley (TRA)


The zoom link for this meeting will be emailed to all who requested it (email kingscrescentn4@gmail.com)


**Please note that this meeting will only deal with estate related issues**

We will have another resident focused meeting in December 2020 to discuss building community on Kings Crescent, ideas for events and activities etc. Feel free to email kingscrescentn4@gmail.com  with any ideas or suggestions for community building or to find out more about how to get involved!


Previous information:

This meeting will be hosted on Zoom if we are still not able to meet in person due to Covid-19, we will decide closer to the time. If you would like to attend please email the residents group (TRA) committee on kingscrescentn4@gmail.com and we will send you the link and agenda 1 week before the meeting. We are committed to working inclusively, if you have any access requirements please contact us to discuss how we can help.

These meetings are usually attented by Annette Reid, the Estate Manager for the older parts of the estate and a representitive for the newer parts of the estate. Other departments that might be invited, depending on the concerns at the time, include cleaning team, antisocial behaviour team, community safety team, regeneration team, leasehold team etc.

If you have questions or concerns you would like addressed in the meeting please email or call us with the details by Wednesday 23rd September so that we can add your item to the agenda:  email: kingscrescentn4@gmail.com or call 07926568497

Please also ensure you have notified the relevant Hackney department of any estate concerns:

Repairs: RepairsRCC@hackney.gov.uk

Cleaning: cleaner.estates@hackney.gov.uk

Anti-social behaviour: asb.housing@hackney.gov.uk

Leaseholder Service Charges: service.charges@hackney.gov.uk

Copy in:

neighbourhood@hackney.gov.uk for issues in and around older blocks

NewBuild@hackney.gov.uk for issues in and around the newer blocks

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October 7
7:00 pm - 8:30 pm
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KC TRA Committee