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***POSTPONED*** ETRA Meeting 19 October

October 19, 2022 @ 7:00 pm - 8:30 pm

Message from Hackney Council:
We have decided to postpone the Kings Crescent ETRA meeting tomorrow.
Unfortunately, Steve Waddington is unwell and we are not aware when he will return to work. We are very sorry for any inconvenience caused. I will be in touch with you as soon as Steve returns to work to reschedule the meeting.


This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning, repairs, antisocial behaviour.

ETRA meetings happen on a quarterly basis in January, April, July & October

This meeting will ideally be held in-person but we are awaiting confirmation from Hackney staff that will be attending. If senior staff not present the meeting will be postponed. Details below will be updated as they become available.

The minutes from the previous ETRA meeting in July can be found here.

ETRA Agenda (version 5)

19 October 7:00-8:30pm

Meeting is ideally in person at Hackney Showroom N4 2BN

But also accessible via Zoom (email kingscrescentn4@gmail.com for link)


Kings Crescent ETRA Meeting (‘Enhanced’ Tenants & Residents Meeting)

  Agenda Item Suggested Timing Lead
1. Welcome, Introductions, Apologies 5 mins Emley (TRA Chair)
·        Approval of minutes from last ETRA meeting (13 July 2022)

·        Background to new format for meeting and request for ideas on a new way forward

2. Wider Estate Issues 10 mins
·        Update on new systems – digital noticeboard and repairs reporting system

·        Weston Court intercom

·        Theobalds Court bin drawer and lights

·        Theobalds corridor lights malfunctioning

·        Cleaning of bin areas and regular chute checks

·        General cleaning not happening to good standard, cobwebs increasing etc

·        Drains backing up in Weston, Datchworth, Bramfield

·        Recent hot water outage across New Build highlighted 2 key issues:

o   time taken to resolve – what is the SLA for water outage?

o   Incorrect information being given to residents (eg. Hackney telling residents it was their own responsibility or that they should call Thames Water – these are factually incorrect)

Anthony Ramsay (Housing Officer)


? invite cleaning team, repairs rep

3. ASB 10 mins
·        Ongoing damage to allotments in courtyard – how can Hackney support a resolution?

·        Sainsburys staff smoking by Kimpton entrance

·        Clarification regarding CCTV usage (has been refused or useless when ASB has occurred)

ASB team


 4. Landscape Questions 10 mins
·        Fruit maze (allotment courtyard)

·        Willow structure (Play Street)

·        New play structure to replace white circle that was removed (images below)

·        No entry signs for Play sections of Murrain Road

·        Replacement of small bollards on Play Street that are difficult for van drivers to see



5. Update on next phases of regeneration 5 mins
·        Source Partnership will no longer be attending ETRA but minutes of recent RSG meeting outlining updates can be found here: https://kingscrescent.org/calendar/rsg-meeting-13-oct/ Emley/Ron
6. Any other business 5 mins
·        Dates of next meetings and events



New Block issues update meeting

Steve Waddington to lead on updates and Ron Greenwood to provide historical context

Agenda Item

(Ongoing issues awaiting long-term resolution or progress report) 

Suggested Timing Lead
1. Fire Safety Update 7:50pm
  • Update on what has been done from last ETRA. (July)

○       PAS 9980 results & when these will be shared with residents

○       What are next steps?

15 min ?fire safety team
2. Energy issues and heating charges
·        Are all meters now fixed and on new tariff?

·        Some residents have reported that the new account does not reflect the money shown on meter, when will this be resolved?

·        Will the energy rates be going up given the national energy issues? How much notice will be given?

5 min ?energy team
3. Lifts
·        Recent issue again in Wallington court with delivery driver stuck and bell not working

·        Update on investigation into cause of lift issues.

·        Next steps to provide a long-term fix to the lift issues.

10 min ?lift team or those responsible for supervising contractors
4. Complaints Procedure 5 mins
·        Still no resolution to the complaints raised by Wael as discussed in last meeting.
5.  AOB & close 5 min


Ideally the meeting will be in person in Hackney Showroom N4 2BN. If Zoom link needed please email kingscrescentn4@gmail.com

Suggested new ‘stepping stones’ installation for Play Street:

Previous information:

Agenda will be posted here 1 week before the meeting. If you have any items to add to the agenda please email KingsCrescentN4@gmail.com by 10 October

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October 19, 2022
7:00 pm - 8:30 pm
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KC TRA Committee
View Organiser Website


Hackney Showroom Space
4 Murrain Road
London, N4 2BN United Kingdom
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