Message from Community Fibre regarding broadband

(Email sent to TRA committee 09 July 2021)

Good afternoon,

I hope this email finds you well. My name is Gemma Williams and I am the Landlord Success Manager at Community Fibre, working with Stuart Campkin who is the Project Manager for the delivery of Community Fibre’s Full Fibre Broadband roll-out in Hackney.  

Our roll-out is part of Hackney Council’s Better Broadband programme, an initiative to bring fast and reliable broadband services to people living in Council homes in Hackney, as well as a range of other community benefits. You can find out more about Better Broadband on Hackney Council’s website, which includes a set of Frequently Asked Questions:

I have been passed your details by Hackney Council in relation to our upcoming project at your estate.

Hopefully you are already aware that Hackney Council has mandated Community Fibre to install our Full Fibre Gigabit Speed Broadband Network across all Hackney Council homes and estates. This will give residents the option of taking up a full fibre broadband service, if they wish to do so. This is subject to a subscription with Community Fibre. 

Before we being any installation work, we will be undertaking a planning survey to ascertain the most appropriate and feasible method of installation for the blocks and estates in question. 

Our Surveys are non-intrusive and are usually only conducted by one person walking the estate, taking a set of photos and noting down key elements of the build so that we have all the information we need to carry out the installation. 

A schedule for the survey and proposed build dates is attached to this email, but please note that these dates are provisional and we will contact you closer to the time to confirm the exact dates. 

Surveys for July will take place the week commencing 19th July, with August surveys taking place the week commencing 2nd August. During this time you are likely to see our surveyors on site.

These sites are programmed in to start building from August onwards, but we’re engaging early to ensure that we can provide reassurance to residents about what will be happening and to answer any questions you may have. 

Community Fibre will write to you and all residents directly ahead of any works to your estate. This will include a letter to residents which will be delivered approximately one – two weeks prior to build work starting and will provide further detail about our plans (please see this “first contact” letter attached). A reminder notice card will then be dropped through residents’ doors 24 – 48hrs prior to work commencing on individual property blocks. Examples of these communications are attached for your reference.

Myself and the Project Manager who is included in this email would welcome any questions or queries you may have with regards to this. If you would like to discuss this further, we would be happy to arrange a call or online video meeting,  and the Project Manager or our site-based Delivery Manager can be available to meet you on site to discuss the details of the work.

Alternatively please let us know if you have any questions by responding individually to this email.

For further information about Community Fibre, please visit our website at the following link:

Kind Regards,

Gemma Williams

Landlord Success Manager

M – 07521467646

Gemma Williams <>,
Stuart Campkin <>,
Matt Ogden <>,
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