ETRA meeting (housing issues) 18 September 2025
KC ETRA Meeting
(Enhanced Tenants & Residents Association Meeting)
Thursday 18 September 2025
7:30 – 9.00 pm
Hackney Showroom
ETRA meetings are where residents can speak to Hackney officers about estate issues
What should we bring to the Council’s attention?
As your Tenants and Residents Association (TRA), we are responsible for setting the agenda and inviting the relevant council departments.
So far, we’re planning to raise the following key issues
* Pest control (mice, rats, mosquitoes)
* Lifts (maintenance and reliability)
* Cleaning (internal and external areas)
* Gardening (green space maintenance)
* Parking (use and enforcement across the estate)
Please let us know urgently if you have additional agenda items to add (email KingsCrescentN4@gmail.com)
The deadline for adding issues to the agenda is Monday 18 August to allow us time to invite the relevant Hackney representatives.
Please ensure any housing/estate issues you are raising have been reported to Hackney directly.
You can find details of relevant Hackney departments on the ESTATE page of this website
Update (28.08.2025):
We are still working on the agenda as we have not had confirmation from Hackney teams regarding who will be attending.
In attendace so far will be June Welcome the Estate Manager, and someone from Leasehold/Service Charges team.
Plus we will discuss ASB/community safety.
Issues raised with other specific departments but no reply yet:
- Lifts – Maintenance and reliability. Ongoing issues with repeated breakdowns, why is this happening? Is anyone looking into cause of these? Response times to breakdowns have improved but they do keep happening. Would it be possible for you to get a report of all of the breakdowns reported on Kings Crescent over the past 5 years? Who (if anyone) checks on the quality of repairs done if there are repeated issues?
- Lift alarm buttons – residents reported previously that life emergency alarms were not working, have these been assessed and are they all working now? (Many lifs in the newer blocks have no mobile reception so there is no way to let someone know they are trapped in a lift without the alarm button!). (Just to add there have been breakdowns since I sent the email and the lift alarm buttons did not work)
- Lighting in Theobalds Court corridors have been broken for 3 years now. People come to ‘fix it’ but it remains broken. What can be done about this and why do issues go unresolved like this for so long? (Lights work but come on during the day and not at night).
- Flooded area at base of Theobalds Court – the old boiler room is flooded. This has been drained a few times but just floods again, can a long term solution be achieved to stop this happening? This may be impacting the lighting issue and issue residents are having with mosquitos.
- Urine in blocks not being cleaned for several weeks (Theobald Court) despite residents and June our Estate Manager reporting this
- General standards of cleaning in many of the older blocks and some of the newer blocks
- How often do deep cleans take place? According to the website it states: “We deep clean blocks on a priority basis, based on the overall condition of the building itself, with ceilings, floors and walls receiving a thorough deep clean. We deliver block cleaning to meet the British Institute of Cleaning Science cleaning standards.” I have only seen this happen once in 13 years in Bramfield, so I’m wondering what the criteria actually is.
- Who is responsible for cleaning outside blocks? For example lights covered in spider webs and dust, pigeon poo in communal areas etc that have been like that for years.
- The cost of cleaning increases on service charges year on year but the standard still seems low, how is this justified and who checks that cleaning has been done?
Other issues that have been raised:
- Painting programme – As Hackney says, “we will base our planned painting programme for properties on an eight-year cycle, subject to review and survey.” Can we get an update on when the next repainting cycle is planned?
- Monthly inspections – How can we be kept informed about what’s being identified and reviewed for fixing during the monthly inspections? There are many issues around the estate (broken gates, exposed screws, dirt, poor cleaning), and we need clear communication so residents know what’s being detected and addressed.
- Bike storage – There are lots of unused bikes taking up space for years, occupying spots that heavier or frequently used bikes could use. What’s the plan to ask residents to donate/sell unused bikes, or at least move them to areas where they won’t block those who cycle daily?
See HERE for all of the previous meeting minutes
