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DTSTART;TZID=Europe/London:20210112T190000
DTEND;TZID=Europe/London:20210112T203000
DTSTAMP:20260421T133321
CREATED:20201222T200026Z
LAST-MODIFIED:20210131T123745Z
UID:1430-1610478000-1610483400@kingscrescent.org
SUMMARY:ETRA meeting January 2021
DESCRIPTION:This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning\, repairs\, antisocial behaviour.  \nETRA meetings happen on a quarterly basis in January\, April\, July & October \nOn Zoom only due to Covid-19 restrictions \nThe zoom link for this meeting will be emailed to all who request it (email kingscrescentn4@gmail.com) \n  \nMinutes\nChair – Emley Pine (resident and chair of Kings Crescent TRA committee) \n\n\n\nIn attendance:\nJohn Morris\nConsultant at Source Partnership/ Independent Resident Advisor\n\n\n \nDeborah Noel\nASB Manager for the North of Hackney (Hackney)\n\n\n \nWilliam Owen\nProject Officer Regeneration (Hackney)\n\n\n \nCllr Clare Potter\nCouncillor Brownswood Ward\n\n\n \nAnnette Reid (AR)\nHousing Officer for Kings Crescent Estate (Hackney)\n\n\n \nBianca Rembrandt\nCommunity Safety and Principal Enforcement Officer (Hackney)\n\n\n\nBronwen Thomas (BT)\nProject Officer Regeneration (Hackney)\n\n\n \n13 residents\n(including 5 TRA committee members)\n\n\n\n\n\n\n \nAgenda Item\nAction \n \nOwner\n\n\n1\nWelcome and Introductions\n \n \n\n\n \nAlice proposes to accept the minutes from the last ETRA meeting (Oct 2020) as they have been shared\, Bronwen seconds. \nThere are no objections. \n \n \n \n\n\n2\nUpdate on Older Blocks & Wider Estate\n \n \n\n\n \n  \nUpdate on action points from last meeting: \nBollards have been fixed in the play street. \nThe cleaning team has posted a list of what they do weekly in the notice boards in each of the blocks. \n  \nNoise in the courtyard:  AR engaged with the resident participation team and it was agreed that this was a Covid-19 issue and so she will only monitor but no actions will be taken. She asks that people continue to report if the noise becomes an issue. A resident highlights that this is a recurring issues which comes every summer. AR reiterates that people should report if the noise becomes an issue. \n  \nBins: AR has posted a notice in each block kindly asking residents to dispose of their waste in the right fashion. \n\n\n\nInstall signs to deter motorcyclist to use the play street\n\n\n\n\n\n\nBT\n\n\n\n  \nPlay Street – 3 no entry signs promised but never delivered: BT explains that it was decided that there were enough negative signs on the estate and that because there were less reports of vehicles using the play street then no further actions would be taken. A resident confirms there are still numerous motorcycles using the play street. BT agrees to look into this further. \n  \nImpact of cyberattack: A request was made by AH for Hackney to provide an update on what data has been compromised as a result of the cyberattack? AR invite residents who have any questions about the cyberattack to visit: https://hackney.gov.uk/service-status \n \n \n \n\n\n3\nLeaseholder concerns\n \n \n\n\n \n  \nService charges (NB: this covered all parts of the estate) – Starting from 2020\, some residents from the TRA are given early sight of the Service Charges amounts with some additional breakdown to give initial feedback ahead of being shared more widely with all residents. AH (one of these TRA volunteers) explains that when the service charges are first released (to those who are asked to comment before they are issued to all residents) there is a good engagement from Hackney but after questions are raised\, Hackney never really gets back to them. AR asked AH to send the name of the contact person to confirm that the questions are going to the right person. \n  \nCap removed for some leaseholders in the Southside blocks due to be refurbished in next phase:  EP (resident) explains that Hackney has removed the £10k cap for some leaseholders and introduced a clawback mechanism. The cap had been promised to leaseholders on the cost of the refurbishment on the southern block. A group of leaseholders has been formed. If anyone wants to join\, they can email the TRA at KingsCrescentN4@gmail.com to be put in touch with the group. \nNo one from Hackney is present to respond to these concerns. \n \n\n\n\n\nAR to provide contact name  to AH for service charges concerns\n\n\n\n\n\n\n\n\nAR\n\n\n\n\n\n\n4\nHeating costs in Newer Blocks\n \n \n\n\n \n  \nAR and BT have started the conversation with the different teams within Hackney who deal with this. The Energy Team should eventually contact residents. \nIt is agreed that the TRA should see this letter (this is the action mentioned in several previous meetings which attempts to explain the overall cost structure of the Insite Heating & explain how Hackney has delivered “value for money” for residents) before it is issued to make sure that it answers residents’ concerns. \n \nShare the letter from the Energy Team with the TRA before it is issued to the rest of the residents\nEnergy Team \nBT \nAR\n\n\n5\nUpdate on Issues in Newer Blocks\n \n \n\n\n \n  \nUpdate on list of all defects recently handed over from Higgins to Hackney – The list has been handed over and BT is going through it. It is a big document. \nPost-occupancy survey of residents – The primary aim of this survey is to inform the next development phases but as Hackney is now aware of the list of pending defects from Higgins it may also be used to identify what ongoing defect issues there are within the new builds. \nUpdate with ongoing issues: \nBT apologies about the fact that it is taking time to resolve some of these issues and explains that this is because it is not always clear who should fix them between Higgins who should deal with defect issues and Hackney who deals with the “normal” day-to-day problems. \nBroken doors – Handles should be replaced by Hackney (not Higgins) in the coming months. \n  \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nFire access key misuse & related parcel theft & ASB – A box with a more secure lock should be installed over these fire access key. The fire brigade has confirmed this is in line with the fire safety requirements. A resident highlights that this was supposed to be solved by August 2019. BT agrees to try to have a definitive date for the work by the end of next week. BR highlights that a members inquiry could be raised. Clare Potters agrees to raise the inquiry. \nIt was noted that the length of time for this to be solved is unacceptable and that the easy access into buildings is a source of worry for residents. There have also been incidences of physical harm when residents have challenged people in a block who don’t belong. A resident highlighted that for issues which put people’s safety at risk\, a quicker response from Hackney would be expected. \nSlippery courtyard – Cleaning and sealing has been “done” by Higgins but it appears that some areas have not been done properly. BT is looking into this. \nPossible CCTV for bike stores – The CCTV team is currently working on this but no timeframe is available. The CCTV should cover the internal bike stores and the external ones. \nLifts continuing to break – Issues in Sandon\, Kimpton and Radwell – BT is commissioning surveys to confirm if the lifts were installed properly or not. If they were not\, Higgins will be responsible to find a long-term solution. \nMismatched paint used in communal areas – This may have to be done in the next cycle of maintenance. These cycles are 7-10 year long. \n \nBT \n  \nCP\nFind what date those safety boxes will be installed \nRaise a member’s inquiry\n\n\n6\nCommunity Safety \n \n \n\n\n \n  \nBR has been looking at CCTV after a few incidents. She highlights that some residents are not careful in regard to shutting the door behind them. She has also noticed there are a lot of people (non-residents) who appears to be looking into the buildings. She repeats that putting frosting on windows to reduce temptation is an option she is looking into. \n  \nDN explains that residents should always contact the ASB team as a first point of contact (as well as the police if it is a crime) when witnessing ASB. Once this is done\, a case officer will be assigned to the case and will keep the resident informed on what is happening with that case. \nA resident says she contacted the ASB team prior to Christmas but no one has come back to them. DN will get back to the resident. \n  \nTo report ASB:  asb.housing@hackney.gov.uk or hotline: 020 8356 3310 \nAR stresses that any level of ASB should be reported low or high. \nDN invites people to email her directly if they have comments about the ASB service (but not to report ASB): deborah.noel@hackney.gov.uk\n  \n  \n  \n  \n  \n  \n  \n  \nResponding to resident who emailed ASB\n  \n  \n  \n  \n  \n  \n  \nDN\n\n\n7\nUpdate from Source Partnership \n \n \n\n\n \nJohn invites anyone who has issues with Hackney to contact Source Partnership (SP)\, including the leaseholders from the southern blocks. \nTender invitation has gone out in February for the estate’s next phase of work. Residents in the Steering Group will get an opportunity to comment on the tender submitted but most of the score will be based on price. \nSP has been supporting Hackney Showroom on a project to support people isolated due to the pandemic. \nSource Partnership is available by email and on the phone. \njohn@sourcepartnership.com or carol@sourcepartnership.com \n020 8299 2550  https://www.sourcepartnership.com/ \n \n \n \n\n\n8\nAny other business? \nA resident asks why the lifts always go back to the ground floor. \nThe same resident asks what is the colour for the white in his flat. \n  \nA resident asks if there could be another service charge workshop. The TRA confirms they will discuss this to see how it is best to organise this type of workshop.\nFind the colour for the white in the flat and send to resident\nBT\n\n\n9\nDates of next meetings & close \nCommunity focused residents meeting March 2021 \nNext ETRA April 2021 (dates TBC)\n \nEmley (TRA)\n\n\n\n  \n  \n  \nAgenda\n\n\n\n \nAgenda Item\nSuggested \nTiming \n \nLead\n\n\n1\nWelcome and Introductions\n5 mins\nEmley (TRA)\n\n\n \n·       Approval of minutes from last ETRA meeting (Oct 2020) \n·       Note actions taken since last meeting \n \n\n\n\n\n2\nUpdate on Older Blocks & Wider Estate\n\n\n\n\n \n·       Update on action points from last meeting \n·       Play Street – 3 no entry signs promised but never delivered \n·       Impact of cyberattack \n\n\n\nwhen all services will be back up & running\nwhen residents will get a further update on what data has been compromised\nwhat actions are being taken to prevent this from reoccurring.\n\n\n\n\n15 mins\nAnnette Reid Housing Officer \nAndrea Scott (Hackney) \nOr any Hackney staff able to answer\n\n\n3\nLeaseholder concerns\n\n \n\n\n \n·       Service charges – value for money? \n·       Cap removed for some leaseholders in the Southside blocks due to be refurbished in next phase \n(How best to deal with these concerns?) \n \n10 mins\nEmley/ \nHackney\n\n\n4\nHeating costs in Newer Blocks\n\n \n\n\n \n·       Competitive? Why maintenance being charged twice?  Can we enrol the estate in a Heat Trust? \n \n10 mins\nEnergy team\n\n\n5\nUpdate on Issues in Newer Blocks\n\n\n\n\n \n·       Update on list of all defects recently handed over from Higgins to Hackney \n·       Post-occupancy survey of residents \n·       Update with ongoing issues: \no   Broken doors \no   Fire access key misuse \no   Related parcel theft & ASB \no   Slippery courtyard \no   Possible CCTV for bike stores \no   Lifts continuing to break – Issues in Sandon\, Kimpton and Radwell \no   Mismatched paint used in communal areas\n25 mins\nBronwen Thomas  Project Officer Regeneration (Hackney) \nAnd New Build Team\n\n\n6\nCommunity Safety \n\n\n\n\n \n·       Address current estate safety concerns\n10 mins\nDeborah Noel (ASB team) or \nBianca Rembrandt\n\n\n7\nUpdate from Source Partnership\n\n\n\n\n \n·       Update from John/Carol\n5 mins\nSource Partnership\n\n\n8\nAny other business? \n \n5mins\nEmley (TRA)\n\n\n9\nDates of next meetings & close \nCommunity focused residents meeting March 2021 \nNext ETRA April 2021 (dates TBC)\n5 mins\nEmley (TRA)\n\n\n\n**Please note that this meeting will only deal with estate related issues** \nWe will have another resident focused meeting in March 2021 to discuss building community on Kings Crescent\, ideas for events and activities etc. Feel free to email kingscrescentn4@gmail.com  with any ideas or suggestions for community building or to find out more about how to get involved!
URL:https://kingscrescent.org/calendar/etra-meeting-january-2021/
LOCATION:Online
CATEGORIES:ETRA meeting
ORGANIZER;CN="KC TRA Committee":MAILTO:kingscrescentn4@gmail.com
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