Kings Crescent

Charity Fundraiser/Small Business Event
2021-10-24 10:00 - 14:00 (Europe/London) | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Fundraiser organised by Kings Crescent resident Remi Bevis to raise money for breast cancer research.
All welcome!
We will be holding a raffle, selling tea, coffee, cakes etc, to raise money for charity.
There will be a variety of stalls including:

Cakes
Sweets
Fruit Kebabs & Smoothie
Waffles
Hackney Herbal stall with tea bag making activity (details below)

We will also have some small business owners selling their products with part of the proceeds going to charity:

Personalised gifts and clothing
Resin Art
Holistic Massage
Wrapping paper, cards & illustrations

Big Raffle on the day with a variety of prizes donated by local business and community!
Donate to Breast Cancer Research via Georgina’s JustGiving Page linked to this event

Hackney Herbal Stall
Join Hackney Herbal to learn about the health benefits of a range of culinary, medicinal and wild herbs.
You’ll be able to have a go at making your own herbal tea bags to take home.
We will also be sharing our top tips for growing herbs successfully. (Invited by KC TRA gardening group).

October Family Fun Morning
2021-10-30 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
This event is run by residents on the last Saturday of every month 10am-1pm.
This is an opportunity to meet your neighbours and for the kids to have some fun.
We have sports equipment, giant board games, colouring, kinetic sand, etc.
The event is free to attend and open to everyone. If you can, please bring some refreshments to contribute e.g. box of juice, some fruit, a cake, packet of biscuits etc. (Don’t worry if you can’t though or if you forget!!)
If anyone has any ideas for kids activities or wants to volunteer please come along.
This event will feature an informal presentation of art work created by 12 young artists! ‘Gentleness of a Little Giant‘ has been running on the mornings of half term and local children have had the opportunity to work with Brazillian artist Gustavo Ciriaco and local artist Andrew Mitchelson with support from Emley (TRA Chair). They have exploring landscapes & stories and creating shadow imagary. Their work will be on shown in one of the spaces during the fun morning from 12-1pm.
(The art project was supported by Hackney Showroom with funding provided by Hackney)
All Welcome!!!
Please note that parents/carers will need to supervise their children during the event, thank you.

Coffee hour
2021-11-04 13:00 - 14:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Chama’s Coffee Hour, Thur 4 Nov, 1-2pm

Hi Kings Crescent Neighbours, we want to hear from you!

Hackney Showroom’s Communication & Engagement Manager Chama and Emley from the Kings Crescent Resident’s group (TRA) will be in the Hackney Showroom space on the first Thursday of every month from 1-2pm.

Come along to share your opinions, let us know what projects you would like to see from us, how we can better serve you or just come along for a cuppa and find out what we are up to.

All welcome!

Mindful Meditation
2021-11-07 11:45 - 12:45 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
More details from Aimee:

Hey there wonderful friend,
I wanted to let you know I’m back in London (N4 – my old neighbourhood) for an in-person meditation session this coming Sunday 7th November!
For those of you who haven’t meditated with me before, you can expect meditation that is really uplifting, easy for beginners, and fully guided.
I’m so excited to be back at Hackney Showroom & the Kings Crescent Estate Community Centre just by Clissold Park. We had a few group meditations here before the pandemic closed everything down.
We always start with some mindful body awareness techniques and breathwork. Bringing awareness to the body is a simple and effective way to ‘get out’ of the busyness of our minds and begin to enjoy a more relaxed state.
There has been more and more research into how using the breath with deeper awareness and certain simple techniques can increase well-being, decrease stress, improve the immune system and regulate the nervous system. Sound good?
The final third of the session will be Energy-Lift meditation, I have found through my own experience and practice that participants leave the sessions feeling lighter, uplifted, relaxed and deeply peaceful.
Bringing community connection is at the heart of all my work, whether that is doula work supporting families or facilitating groups. The last 18 months have been really disruptive to the way we connect with each other.
Community is vital for our personal and collective well-being and health, we are inextricably interconnected to each other. I am so pleased to be back together with you!
The session is run on a sliding scale for contribution £4 – £12 – bring cash or you can paypal me at srilaxmi.shanti@gmail.com
With that in mind please note that we encourage you to lateral flow test before you come, and do not come if you feel unwell. We will provide handwashing and sanitising facilities.
If you would like to make meditation part of your weekly self-care let me know and I can send you the details to join the Monday Meditation group on zoom (7.15pm to 8.45pm also by donation)
I really am looking forward to seeing you! Everyone is welcome and please invite your friends to come along.
Lots of love Aimee Sri Laxmi

Steering Group Nov 2021
2021-11-17 19:00 - 20:00 | Online
This is a closed meeting for those who have applied to be part of the residents steering group. It is mandatory to have attended the steering group training provided by Source Partnership. The steering group comprises of residents from both the old and new blocks and provides resident input into the next stage of new build and refurbishment of Kings Crescent.
For further information on joining the ‘Resident Steering Group’ please email john@sourcepartnership.com or carol@sourcepartnership.com

Notes of Kings Crescent Steering Group Meeting
held on 17th November 2021 via Google Meet

Those Present:
Cllr. Brian Bell (BB) (Chair)
Cllr Clare Potter (CP)
6 residents (names removed for public version)

In Attendance:
Ron Greenwood (RG)
William Owen (WO)
Carol Squires (CS)
John Morris (JM)
Menekse Saitoglu

LB Hackney
LB Hackney
Source Partnership (ITLA)
Source Partnership (ITLA)
Source Partnership (ITLA)

1.0
Introductions and apologies
Action

1.1

No apologies were received.

2.0
Notes of previous meeting held 22nd September and any Matters Arising not elsewhere on the agenda

2.1

One correction was noted from 5.1. The minute should have read: ‘MUF to be invited to a meeting specific to the design intent for the landscaping and play facilities.’ Subsequent to the September meeting, MUF have met with WO and colleagues on site.

3.0
Phase 3&4 update

3.1

Indicative timetable for contractor selection
RG thanked all for participating in the selection process and for their patience during such a long procurement period. A preferred bidder has now been identified and approved at the internal approval panel, the Gateway that comprises all relevant senior managers. Tender levels were approved and risks (e.g. sales element, future management and maintenance commitments) all noted. The Cabinet Procurement and Insourcing Committee (CPIC) will consider the recommendation on 6/12. The report will be publicly available on 26/11 but with the identity of the recommended contractor and commercially sensitive information in a confidential section. The publicly accessible section of the report will include descriptions of the S20 process, design changes, risks considered, sustainability and how the tenders were evaluated and scored. It will be possible to watch the CPIC meeting on 6/12, in person or via livestream but the public parts will be short, with discussion about the confidential parts of the report exempt from public viewing. Questions can be submitted to the meeting from members of the public but because of the notice needed, they will need to be submitted at the same time as the report becomes public. However, in exceptional circumstance, the Chair may allow a late submission for consideration. If approved, the Council’s Chief Executive will have delegated authority to enter into a contract with the successful bidder, subject to the S20 process.

3.2

S20 process
RG reported that the aim is to issue Stage 2 Notices on 10/1/22 with the statutory consultation period ending on 11/2/22. Surgeries for leaseholders will be set up in the 3rd or 4th week of January. The Q&A section from Stage 1 will be amended, with a likely change being the timing of the start of the 5 year discount period to a date, to be decided, that will be the agreed start on site date for the refurbishment works rather than the practical completion dates of the different blocks. The aim is to respond to all leaseholder observations will be by the end of February so that contracts can be signed in March.

EP asked if any more information will be given to leaseholders before January. RG replied that all information will go into the Stage 2 Notice and accompanying letter and FAQs in January, so, no.

EP – many leaseholders are still very unhappy and it seems their ability to influence further decisions will now be taken away because the CPIC will have approved the appointment of the tenderer and the costs by the time of the Stage 2 Notice. RG replied that the recommendation to cabinet is subject to completion of the S20 process and there will be due regard paid to submissions as part of this process. BB added that objections would have to be quite fundamental and valid to change the approach. RG emphasised the amount of time and effort that has gone into making sure the quality and price of the contractors’ tenders has met very tight criteria. He also confirmed that the whole package of works, refurbishment and new build will be let as one contract and has been the subject of one planning permission, although acknowledges that they form two different elements.

EP is still concerned about the huge financial impact on non-resident leaseholders. BB felt that this has been answered at length and that leaseholders who rent out their properties have made this decision to become landlords and it is reasonable for them to not qualify for the discount. CP reiterated this point. RG added that individual leaseholders will be able to talk to the Leasehold Team about personal circumstances and cases of financial hardship will be considered.

3.3

Indicative timescales and other issues with phase 3&4
RG noted that after contract signing, mobilisation works will include surveys to ascertain presence of asbestos, underground obstructions and issues around drainage of the site. Other activities will include planning submissions for the design changes and site set up including erection of hoardings, site facilities etc. Preparatory works could include strip out of Weston garages.

There will also be initial events organised by the contractor around their construction management plan, communications, resident liaison, attendance at RSG, workshops on lessons learnt from phase 1&2, investigation on connecting up to the existing CHP, drainage, decommissioning of the current community centre and support for community activities. BB emphasised that the drainage under and around Weston Court is a key issue that he has expressed concern about.

Party Wall Notices
WO is leading on this. Potentially at the same time as the Section 20 consultation, Party Wall Notices will be sent to all leaseholders so that where works take place, e.g. construction of balconies, that will affect the existing building structure, there are surveyors appointed to ensure that the previous condition is reinstated. Notices will go out before contracts are signed so there is time for the process to be conducted properly. EP asked if leaseholders will have to pay if they wish to appoint their own surveyor. WO – no, but surveyors will need to be approved by LBH and need to be RICS certified.

Fire safety and cladding
KH raised the issue of phase 1&2 new blocks no longer being compliant with current fire safety regulations. He was concerned about his own and neighbours’ circumstances but also asked how LBH will address this for phase 3&4. RG replied that this is one reason why the tender process was prolonged; this formed an extra section that tenderers had to address in the Best and Final Offer. The contractor will be obliged to provide EWS1 forms. LBH has made every effort to anticipate as best they can what fire regs. will be in the future, and ensure full compliance. Another element of the tender process was the implementation of a record of building components for the new blocks for reference if issues arise in the future. Building materials will be different from those used in phase 1&2 but LBH can only comply with whatever legislation is in place at the time of construction.

KH emphasised that leaseholders are trapped with many mortgage providers now not lending because of the materials used in the phase 1&2 construction. RG acknowledged this as a nationwide problem. KH asked what plans LBH have to remediate the situation. AA added that information is produced in plenty of time, so LBH must have had notice that an approach to this problem was needed. BB and CP offered to take up this issue as Councillors.

4.0
Feedback from Community Centre Working Group

4.1
The working group met this morning (17th November) and consisted of Emley, Andrew Mitchelson, Remi Murrain, RG, WO and JM. Good progress was made with a discussion about possible uses and management of the new CC and consequently, what sort of fit out will be needed. It will be important that the group can meet the contractor asap for early discussions. A wider resident consultation will take place in January with an update at the next RSG.

5.0
TRA update

5.1
EP reported that the family fun mornings are still happening monthly. The half term art project was successful. BB noted that the contractor’s hoardings will need artwork. CP suggested making sure that Andrew Mitchelson is involved in this.
Chama, Hackney Showroom’s Engagement worker has started monthly drop ins on the first Thursday of each month for anyone to visit HS with ideas, to volunteer or just to find out what HS are doing.
The TRA meeting scheduled for 7th December will be preceded by a winter market and the meeting itself will be informal to encourage people to get involved.
Hackney Showroom are organising another Kings Feast on 11th December with family entertainment between 5 and 7 pm, then adults 7 to 9 pm.
BB noted that Annette Reid, KC Housing Officer is off on sick leave. Her manager, Andrea Scott is providing an ad hoc management service with existing resources.

6.0
ITLA update

6.1
CS gave an update. Source Partnership’s contract is currently on an extension. Source are keen to get back working on site and we will be discussing with Hackney Showroom possibly using their facilities once the Vince Murrain Centre is decommissioned. There is Source equipment and furniture in the VM Centre which can be recycled for use elsewhere within KC.

We are working with Chama (HS) to introduce him to vulnerable and/or elderly residents who might be interested in the Friday lunch club or might benefit from some support for e.g. shopping or just more regular contact.

7.0
Any urgent business

7.1
KH wished to voice dissatisfaction about the continued repair issues in the northside blocks. Lifts were out of order again at Wallington Court and bike thieves are at work again. Video evidence of the latter was sent to LBH but with no response.

WO gave advice to use the repairs email box and the webchat function to report repairs. He added that it is best to not email several LBH officers at once as this results in no one taking responsibility to respond; it’s sometimes unclear who’s job it is to reply in these instances.

EP noted that there are still many phase 1&2 issues unresolved. Service Charges are now the big issue with many leaseholders experiencing significant increases. Leaseholders have asked for another meeting with Judith Morrison but so far she has not responded. BB offered to help contact her.

BB

7.2
AA asked if the cyber attack had compromised residents’ personal data. BB stated that the main problem was not so much the leakage of data, rather that the attack rendered older computer systems useless. CP reported that a minor breach of data did occur and people affected have been contacted. CP added that the attack had been a serious issue for some services e.g. children’s services and officers have spent considerable time resolving these. There is information on the LBH website and an email to contact if further follow up is required.

7.3
JM offered apologies to Federica (residemt) who joined this meeting for the first time and who wasn’t introduced at the start of the meeting.

8.0
Date of next meeting

27th January 2022, 7.00.

Family Fun Morning Nov 2022
2021-11-27 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
This event is run by residents on the last Saturday of every month 10am-1pm.
This is an opportunity to meet your neighbours and for the kids to have some fun together.
We have sports equipment, giant board games, colouring, kinetic sand, etc.
The event is free to attend and open to everyone. If you can, please bring some refreshments to contribute e.g. box of juice, some fruit, a cake, packet of biscuits etc. (Don’t worry if you can’t though or if you forget!!)
If anyone has any ideas for kids activities or wants to volunteer please come along.
All Welcome!!!
Please note that parents/carers will need to supervise their children during the event, thank you.
***There will be no fun morning at the end of December, we will resume on 29 January 2022***

Safer neighbourhoods meeting 30 Nov
2021-11-30 18:00 - 20:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Community meeting run in conjunction with Ward Councillor, Bianca Rembrandt (Lead Community Safety Officer) and the Brownswood Safer Neighbourhood Team for residents in Brownswood to air their community safety issues. The meeting is also chaired by Kings Crescent resident Paul Cushion.

All welcome to come along to hear an update and speak to the local police and safety teams

December Coffee Hour
2021-12-02 13:00 - 14:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Chama’s Coffee Hour, Thur 2 Dec, 1-2pm

Hi Kings Crescent Neighbours, we want to hear from you!

Hackney Showroom’s Communication & Engagement Manager Chama and Emley, Chair of the Kings Crescent Resident’s group (TRA) will be in the Hackney Showroom space on the first Thursday of every month from 1-2pm.

Come along to share your opinions, let us know what projects you would like to see from us, how we can better serve you or just come along for a cuppa and find out what we are up to.

All welcome!

Winter Market & Community meeting December 2021
2021-12-07 18:00 - 21:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
TRA Community Meeting Minutes

Tuesday 07 December 2021 7pm-7.40pm
(Short official meeting during the ‘Winter Market’ event 6-9pm)
Meeting Held in Hackney Showroom Space, 4 Murrain Road, N4 2BN

Agenda Item
Action

1
Welcome and Introductions
In attendance:
Residents:
7 residents (names removed for web version)
Non-residents
John Morris (Source Partnership),
Nina (Hackney Showroom),
Apologies:
4 TRA committee members (names removed for web version)

Approve minutes from September 2021
Emley proposed, Jill seconded

2
Residents Group (TRA) Committee Updates
Planned events & activities
Tricky to do a lot with covid. Every year can make funding apps. We made a few and have done projects. These have included:
Art project
Hackney Showroom youth magazine
Online quiz
Have funding for gardening project and done a few events. have a gardening plan including for inherited allotment plots, put together by Hackney Herbal. There is a gardening group.

Community Development Fund
Have just reconciled projects from last financial year, so now eligible to claim for this financial year which finishes in March. Things we are spending on:
BLM film by resident film maker (already commissioned with £600 allocated).
Other plans:
Other gardening events (we have a plan from Hackney Herbal)
King’s Feast party (quarterly)
Homework club is now going to become a youth club on Thursdays with quiet time then activity, looking for people in community with skills to share
Older people’s theatre trip
Hackney Showroom will be doing another brochure with upcoming events
Emley looking for any ideas and how we can spend money

3
Hackney Showroom Update
Have been fundraising for next year and fitting out new space. Events space is nearly finished – has curtains sound proofing…. is suitable for theatre, live events, parties.

They are building a programme of regular activities:
There is a lunch club on Fridays 12 – 2 for older people but under 60s welcome!
Children’s library evey week on Tuesdays
Futureheads 8 – 11years – holiday programmes
Wednesdays disco, soft play for under 5s

Now also starting to take bookings from practitioners like yoga
In Jan will be starting to do youth work including 8 weeks of detached youth work (2 workers outside every Friday for 8 weeks)
First theatre show will be in Feb

Hackney Showroom hires out space with different rates depending on community benefit etc. Jill says prices are really reasonable for residents! The smaller side is prioritised for community use.

4
Update from Source Partnership
SP are coordinating a small working group to propose design ideas for the new community centre (currently incudes Emley, Andrew and Remi). Getting early ideas and looking for more people to join in!

Community centre will be a shell but SP facilitating early conversation with residents so we can get a proper brief together in time for constructors to fit out properly when they carry out the work. E.g. kitchen facilities. What use we want, how the space will be subdivided.

Council are also keen to look at different models of management, e.g. similar arrangement to the one we have with Hackney Showroom, e.g.. occupied by social enterprises/ locally based organisation that run activities,

Won’t be open for 2 or 3 years but decisions about what to be sone needs to be done by late summer 2022. Looking at other community centres locally to visit, e.g. Woodberry Down.

Contract recommendation should have been approved for new contractor last night at council cabinet meeting, so notices should be issued to leaseholders early Jan

Kathy suggested using some of the CDF towards something to make things a bit better while the works are going on.
Suggestion of hoardings as an art project. Ron has already talked about getting Andrew involved with this. Suggestion that could be used for local people telling their stories.

Timings 30-day consultation period before contractor signatures (likely in March)
Ron will be running workshops
John thinks it’s possible a compromise the council may agree to is 5-year clock starting on a specific date that’s applicable to everyone, possibly the start on site date (relating to Section 20 notice for leaseholders in South Blocks)

5
Open Conversation
Didn’t have formal open conversation but talked about the effect works will have on the estate and had an ideas board for the £3k community development fund. Ideas written on so far include:
Britannia Leisure Centre Swim trip
Youth Projects
Museum Trip
Sewing/knitting group
Parties
Beach trip
Sports day
Vegetarian and vegan community meal
Electrical repair workshop
Wellbeing classes; yoga, pilates, meditation, Zumba
Board to remain in place for upcoming party to get more resident feedback.

Dates of next meetings & close
ETRA 12 Jan 2022
Next community meeting Wednesday 9 March 2022

Additional information:

Please note that this meeting is focused on community building. The next meeting for discussing estate related issues with Hackney is at the ETRA meeting 12 January 2022.
See https:/ for details of upcoming events and minutes of previous meetings.
To get in touch with the committee: Email KingsCrescentN4@gmail.com call/text/WhatsApp 07925668497 Social Media: @KingsCrescentN4
Please complete this form to be added to our (e)mailing list: http://eepurl.com/g-NGbD

Below images show the resident feedback gathered both at this meeting and also at the Kings Feast event a few days later:

Previous information:

KINGS CRESCENT WINTER MARKET
6-9pm | Tuesday 7 December | FREE

Whether you’re a local maker, a trader or just have jumble to sell… or you’re looking for that perfect present or something interesting to buy, please join us on 7 December for a festive indoor market. We’ll have everything from the finest crafts to novelty items, cakes and some good old brik-a-brak.

PLUS from 7-7.40pm you can pop into the Studio for the Kings Crescent Tenants & Residents Association meeting. The community meeting is an opportunity to find out the latest and for you input your ideas and suggestions. Mulled-wine and mince pies on the house!

If you would like to have a stall at the market it will be £5 and we’ll provide a tabletop stall.
Book your stall here
The community meeting (7-7.40pm) is hosted by the Tenants & Residents Association (TRA) committee aims to celebrate the community which already exists on Kings Crescent and look for ways to develop this further.
It’s a chance for residents to discuss what events and activities we want to have here, meet your neighbours etc.
Let us know if you have any ideas!
KingsCrescentN4@gmail.com
Featuring:

Updates from the TRA committee
Updates from Hackney Showroom
An opportunity to share your opinion and ideas

Please note these community focused meetings take place in March, June, September and December each year.
There are separate meetings to discuss estate related issues (with Hackney representatives attending) in January, April, July, October.

TRA Community Meeting Agenda
Tuesday 07 December 2021 7pm-7.40pm
(Short official meeting during the ‘Winter Market’ event 6-9pm)
Hackney Showroom Space, 4 Murrain Road, N4 2BN
TRA committee members will be in the Studio space from 6-9pm during the ‘Winter Market’ to chat to residents, get feedback, listen to ideas, answer questions etc.

Agenda Item
Suggested
Timing
Lead

1
Welcome and Introductions
· Approve minutes from September 2021
5 mins

Emley

2
Residents Group (TRA) Committee Updates
· Planed events & activities
· Suggestions for what to spend funding on
10 mins

Emley

3
Hackney Showroom Update
10 mins
H.S

· Update on existing community programme and what is coming up next year

4
Open Conversation
10 mins
Residents

Opportunity for residents to share ideas and suggestions for community building activities and events on Kings Crescent. (Conversations can be continued informally after the meeting closes)

5
Update from Source Partnership
Any other business
Dates of next meetings & close
5mins
John/Carol
Emley

Additional information:

Please note that this meeting is focused on community building. The next meeting for discussing estate related issues with Hackney is at the ETRA meeting 12 January 2022.
See https:/ for details of upcoming events and minutes of previous meetings.
To get in touch with the committee: Email KingsCrescentN4@gmail.com call/text/WhatsApp 07925668497 Social Media: @KingsCrescentN4
Please complete this form to be added to our (e)mailing list: http://eepurl.com/g-NGbD

Kings Feast Winter Extravaganza
2021-12-11 17:00 - 21:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Shout it from the balcony, the winter holidays are almost here. And there’s no better time than the holiday season for a party. Hackney Showroom and Kings Crescent TRA invite you to celebrate the end of 2021 with an evening of food, music, games, prizes and of course, tonnes of fun.
5-7pm
A fabulous evening for residents aged under 15 and their families. DJ Emilia Harmony will be in charge of getting The first part of the evening kicks off with a winter ball for kids and their families. Hosted by Disco Loco ‘s MC Chu-i & Dj Emilia Harmony, get your glad rags on, get those party feet moving and join us for an on an evening of festive magic, music, pizza, dancing, craft and dance floor shenanigans.
7-9pm
Hackney Showroom’s Sam Curtis Lindsay will be your host for a night of good (veggie friendly) food Courtesy of Otantic, classic games, silly prizes and lots of laughs, followed by a knees up.
Please book individual tickets for each person coming and let us know which part(s) of the party you will be attending

ETRA meeting January 2022
2022-01-12 19:00 - 20:30 | Online
This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning, repairs, antisocial behaviour.
ETRA meetings happen on a quarterly basis in January, April, July & October.
MINUTES:

Residents: 22 attended

David B (DB)
TRA committee member & meeting Chair

Emley P (EP)
TRA Chair and minute taker

(Other resident names removed for web version)

Staff members:

Annette Reid
Will Owen
Jackie Eastham
John Morris
Claire Williams (CW)
Clare Potter
Housing Officer LBH
Regeneration Team LBH
LBH Digital inclusion
Source Partnership
Building Safety Manager LBH
Councillor Brownswood Ward

Apologies: 2 residents

Agenda Item
Lead
Actions

1
Welcome, Introductions & Apologies

● Approval of minutes from last ETRA meeting (October 2021)

Minutes taken by JWM in Oct 2021 and checked by EP
Approved in this meeting by Phil M
Seconded by David B

David B
(Resident & Meeting Chair)

2
Housing Management Update
Annette Reid (LBH)

● Digital skills update (late addition to agenda)

Jackie Eastham – Hackney Digital inclusion run a buddy service for support with tech needs e.g. installing software, aps etc. Can go to 2 Hackney libraries for support. Would like to have option available for people come to community centres once per month to help residents if we are interested.
Also training courses available for residents to help getting involved with the online world. Various services available.
Could also train people to be digital buddies – would get free DBS check. Need to volunteer 2hrs per week.
There is also a referral services for devices e.g. if isolating.
Training sessions a couple of hours at service centre
Can do IT courses and English and Maths courses too.

EP stated the TRA would be interested to have this available on Kings Crescent, will follow up

Additional update from Annette regarding pharaoh ants in Bramfield & Theobalds courts – residents will get a letter to inform that housing services will be coming w/c 17 Feb to arrange treatment

● Fire Safety

Annette – when doing fire safety inspections, around the estate officers have been finding items stored in meter intake cupboards, flammable, ignitable, combustible materials being found. Store things inside property. Don’t store items on balconies and winter gardens. Some residents blocking access to intake cupboards e.g. with bikes. Anything being stored needs to be inside.
Gas pipes affected in Therfield. 7-day notices will be given then bikes will be removed. Weston bike locked against banister in stairwell. Items will be removed.

● Motorised vehicles

Wallington Court had a motorbike in cycle storage area. Fire hazard with petrol and tyres. Will usually remove in 24 hours, this time took a bit longer.

● Estate inspections update

Inspection every month, looking for any issues regarding cleaning, lifts, blocked drains, rubbish shoots, signage, lighting. Annette takes photos of issues to follow up.
● Designated cycle storage units

Bikes need to be securely locked. Should only be used for bikes. Some have rusty frames, kids bikes etc. Helps if any residents using them ensure the store is kept tidy. If looks abandoned, unused will remove (will put notices on them)

Additional points from Annette:
If anyone from 1-5 floors of Therfield require a secure internal storage cupboard, please contact annette.reid@hackney.gov.uk

Window cleaning – would you be happy with external clean of all windows every year ? – New blocks only, would be included on service charges. Contact Annette.

Emley to follow up with Jackie regarding digital skills options for KC residents

3
Source Partnership Update

● Update on phases 3&4 of Kings Crescent regeneration

Durkan has been appointed as the new contractor for the upcoming refurbishment of Southern blocks and next phase of new builds. Requested Durkan have some early conversations and TRA to see what community support is available. From March there will be some works starting in the hoarded area as need to have started before March to get the GLA grant for the planned social housing. However, in general Durkan will start on refurb first as promised.
There will be some ‘meet the contractor’ events, drop in style to chat to the Durkan team to discuss work programme.
Source have requested a refresh from MUF of the plans for the landscaping area for residents to get an updated view of what the plans are. It would also be a chance for residents to have a say in things that may not work, not practical etc.

● Update on ‘Section 20’ (relevant to Southside leaseholders only)

Leaseholders have just been sent the second stage notice to inform of the refurbishment costs for the block. There were delays in the post, but EP confirmed receipt today.
Source helping leaseholders to coordinate concerns and representations regarding costs and 5-year clawback.

DB asked for clarification regarding the contract. John confirmed that it is all part of the same package of works – Durkan will be doing the refurbishment of Southside blocks and building the new blocks. Will happen in a phased way with the refurbishments of Southside blocks happening as a priority. For more details, please attend the events with the contractor to discuss their plans.

John Morris (Source Partnership)

4
Service Charges (relevant to all leaseholders)

Phil questioned if Will has been able to discuss our situation with Judith and ask her to attend the meeting. Will has not been able to do that and is not in a position to compel them to attend or respond unfortunately.

Management fee is expensive – not sure what this is for.
● Annual increases are now becoming unmanageable for residents and are higher than most managed buildings in London! Explanation is needed as to why

In 3 years they have increased by 21% (Phil ‘specifically but others similar). Average increase 10% per year. Frustrating when residents feel they are issues.

● Irregularities in individual line items of service charge estimations

Block electricity £75, actual £20, estimate £85, actual £120, estimate £20, actual really high etc etc. Residents don’t understand how this could be, and don’t trust the system. Many line items just don’t make sense. Judith did explain some last year and promised to come back with further answers but never did and no longer responds to emails from Phil or TRA Chair.

● Update/response to the increases in service charges, mistakes, lack of service provided for what leaseholders are being charged for etc

Last year there was a huge over charge due to human error but very little in the way of apology.

Will offered to email Judith tomorrow to request she attend the next meeting. Phil would prefer a separate meeting focused on Service Charges. Emley agreed that a separate meeting would be better. Will to help achieve this.

Phil M (resident)
Judith Morrison (LBH) was invited but did not attend

Will Owen to follow up with Leasehold team to arrange a Service Charges meeting and for the team to respond to all of the previous resident questions regarding service charges

5
EWS1 form and update on cladding (relevant to newer blocks only)

Issues to discuss:
● 21st – Dec letter. Explanation
● Fire safety issue
● Re-mortgage / selling issues
● Who will be liable to pay for future work? More clarification

Claire Williams (building safety manager) in attendance

Karsten has seen EWS1 report – B2 rating. No leaseholders in affected new blocks can re-mortgage or sell flats at this point. Fire safety of cladding and timber on balcony was judged by inspector as being unsafe. Recent letter – next step is to get an independent opinion in order to reassure residents.
KH feels disappointment that Hackney has not acknowledged the direct link between EWS1 and fire safety. Unclear what will happen if the independent person says it is safe to reassure people, but leaseholders still stuck with B2 rating and unable to re-mortgage/sell.

Claire Williams: EWS1 B2 rating triggers a fire risk assessment. External façade within walls and balconies but fire safety also looks at risk management, fire escape etc.

With Kings Crescent, construction identified flammable cladding in cavity walls. If kept separate from a fuel/fire source then it is not such a high risk. Need further clarification of assessment to see if remedial works need doing. Is it something that can be done by usual contractor or is it a more complex specialist job. Need detail to know how to risk manage the programme of works and know what is needed.

Karsten – EWS1 report for Wallington Court confirmed B2 rating due to – Kingspan K15 – was material used in Grenfell. There was a recommendation change in Nov 2017 that this should not be used. Company contested this. But later proven as dangerous in buildings above 18 meters. (Post meeting correction: BBA certificate change on 24-Nov-2020, and not Nov-2017 as stated in the meeting)

CW – the K15 layer of cladding is surrounded by non-combustible materials (brick and concrete). The cladding is sealed in cavities. Building control signed off in 2013. Most construction was completed by 2017. It was after that that Grenfell happened and the issues raised about the materials.

Karsten – But understands that after Grenfell happened in
Jun-2017, fire safety was revisited before the Wallington
Court completion in the following months. Conclusion was
that the Grenfell material K15 was still safe to use and
Wallington Court completion proceeded.

Johannes – Can Claire confirm the exact date that Wallington
Court and other phase 1 and 2 buildings passed the fire safety
checks?

CW – does not know the specific dates of the fire safety sign-
offs.

Karsten – if remediation is needed will Hackney apply for government funding to cover this? Claire – yes, would apply. Gove’s government wants to make developers pay for the remediation costs. If it is defined as a latent defect, it can be pursued that way. Hackney aim not to pass costs of any remediation works onto leaseholders. No timelines available at this point.

KH – does the council acknowledge the dilemma leaseholders are in?! Firstly, residents need to be able to live in a safe building plus they need to be able to re-mortgage/sell properties.
Claire – Hackney does acknowledge the difficult position leaseholders and shared owners are in. Can’t make any comment regarding accepting responsibility for that.

Johannes – In the report it shows a photo of the metal sheet over the balcony – that is also an issue. States that there is an exposure of K15 insulation. Claire – the insulation is not exposed within the flat where a fire may occur.

Sarah was under the impression that the B2 rating was related to the balcony and not the external wall issue.
CW confirmed that the vertical run of balconies are the issue and caused the B2 rating, and not the external walls. Therefore, potentially, if the remedial work was done to the balconies then the rating could go up.

Sarah – the assessments and certificates only have been done on a couple of blocks but do they apply to all blocks? Claire confirmed that the certificates do apply to all blocks as they are similar construction.

Clare’s email address is in the letter sent to residents
Karsten H (resident)
Annette/ Will (LBH)

Claire Williams (CW)
EWS1 task force of residents to set a list of questions to send to Clare Williams

6
Heating costs and complaints (relevant to newer blocks only)

● This issue has been raised in ETRA meetings since March 2020, still unresolved.

● Wael D has been trying to obtain an explanation about the energy providers raising costs since April 2021
New tariff application, was supposed to switch in July. No updates and still not on the new tariff.

Will – acknowledged the letter that went out to residents from Donna Bryce. Hackney are waiting for all the ADSL lines to be transferred from Higgins to Hackney, turned out to be more complex than expected. Only one outstanding now so should be getting accurate data imminently. New letter will be coming out about new charge and refund.

Issues with meters overcharging. Discussed with energy team – will put credit on meters. If residents have been significantly overcharged then Hackney are pushing that residents be given a cash refund by bank transfer refund. Awaiting final data then will send letters out.

● Wael was told that heating prices are competitive and that experts confirmed that statement. He then asked for expert sources and figures to assess the statement and he has never been given any answers to his request

Told by Hackney that energy prices are the competitive. Experts claim they are competitive, if not happy then complain – so he did.

Paying management fees and concerns dismissed. No one is responding.

● He was told by Donna Bryce to raise a complaint if he was still dissatisfied by her answers (or the absence of answers)

● He has been trying to raise a complaint since September 2021 (ref: 1986845). Chased on 3 Sept, 13 Sept, 27 Sept, 4 Oct, 26 Nov and 6 Dec, and there has been no answer
Will – the matter is being dealt with by the top complaints manager at Hackney

David – the latest chase to ask Hackney for a response was on Monday.

EP affirmed that this energy issue was first raised in an ETRA meeting in March 2020 and that the TRA have not had any response from the energy team despite several emails to explain the situation of the residents of the newer blocks. The energy team have also been invited to attend these ETRA meetings multiple times but never come. Judith Morrison (Leasehold team) tried to follow up with the energy team on our behalf but didn’t get any further progress.

Will will chase the complaint. Can’t respond on behalf of the energy team.

Will regarding the overcharge – Lines went out a year ago. New charge came in in April. Then work has taken a long time to activate the new lines. Once gets data from the new lines being put in Hackney will be able to see the actual charges/costs vs what is actually being used, so can detect overcharges. Once the data is in and scrutinised refunds can be issued. Hackney are working on this and will write to residents as soon as they are able to.

Wael (resident)

Annette/Will/ Energy team (LBH)
Will to chase response to Wael’s complaint

Will to update David and Emley is there are going to be any further delays with the energy cost analysis and refunds

7
Lack of hot water / heating (relevant to newer blocks only)

Issues to discuss:
● It seems to happen every year, when the cold season starts
● Why is it not treated as an emergency by repairs team (babies, senior citizens)? Who, on behalf of the tenants & residents, agreed on such arrangement? Who decides on our behalf what is an emergency?

Annette:
If report 9-5pm it comes to main team. Otherwise out of hours it is an external contractor. If no heating hot/water it is within 24hrs. If report during day it is a 2 hour response. It is treated as an emergency.

Service standard is there within the council and within external contractor. Can’t speak to individual responses. Information on ‘repairs timescales’ here: https://hackney.gov.uk/repairs

EP asked if there is an acknowledgement within Hackney that there are hundreds of properties affected by an outage, rather than just a flat with a broken boiler.
Phil confirmed that this is an issue – when outages are reported residents are told that more than 10 residents need to report it for it to be taken seriously. Once on a Sunday evening residents were told to contact New Build as they would have to deal with it on Monday, but New Build were no longer involved in managing the blocks. This is frustrating for residents.

Annette will get a response from the relevant team before the next meeting

Cllr Potter – is there learning that Hackney needs to do to ensure teams are aware of the heating system in Kings Crescent?
Generally yes.
David (resident)

Will/Annette (LBH)

Annette to establish process and response time for dealing with heating system outage

8
Any other business
Will – there will be a technical post occupancy survey done in Spring to look at how the buildings are working compared to the expectations when it was commissioned.
Learning exercise and it will be fed back to this group.
Cll Potter – want to continue improving from an environmental perspective

Karsten to Cllr Potter – 100+ members in leaseholder FB group. What is your response to the fire safety issue as emails have been sent to the Cllrs about this?
Cllr Potter – Cllr Bell took up that query, Cllr Potter will follow up. Karsten still not received any responses. Waiting for affirmation that costs will be covered by Hackney/contractor.
Leaseholders need to be able to re-mortgage. Not acceptable that Hackney is not supporting leaseholders.

Residents feeling outraged that new flats are going to be built when the first round of new builds are still not okay and more issues coming to light.

Cllr Potter will look into it. Bearing in mind it is a national issue. If the council didn’t think it was safe they would not have let people move in.

Karsten – leaseholder group will look to take further action if
Hackney/Higgins do not take full responsibility. It does not
seem right that Wallington Court and other buildings were
completed after the Grenfell disaster in Jun-2017 with a
material that was part of Grenfell and that was subsequently
deemed to be unsafe in buildings above 18 metres.

David to follow up with other residents regarding EW1S, fire safety and Judith.
David B

Cllr Potter to follow up with Cllr Bell and respond to the leaseholders email.

David to follow up with other residents regarding EW1S, fire safety and Judith.

9
Dates of next meetings
● Community TRA meeting 9 March 2022 7pm
● ETRA 20 April 2022 7pm

Close
David B

The zoom link for this meeting was emailed to all who requested it (email kingscrescentn4@gmail.com)

AGENDA

Agenda Item
Suggested
Timing
Lead

1
Welcome, Introductions & Apologies

● Approval of minutes from last ETRA meeting (October 2021)
5 mins
David B
(Resident & Meeting Chair)

2
Housing Management Update
15 mins
Annette Reid (LBH)

● Fire Safety
● Motorised vehicles
● Estate inspections
● Designated cycle storage units

3
Source Partnership Update

● Update on phases 3&4 of Kings Crescent regeneration
● Update on ‘Section 20’ (relevant to Southside leaseholders only)
10 mins
John Morris (Source Partnership)

4
Service Charges (relevant to all leaseholders)

● Service charges annual increases
● Irregularities in individual line items of service charge estimations, billing mistakes, lack of service and accountability
15 mins
Phil M (resident)
Judith Morrison (LBH)

5
ESW1 form and update on cladding (relevant to newer blocks only)

● 21st– Dec letter
● Fire safety issue
● Re-mortgage/selling issues
● Who will be liable to pay for future work?
15 mins
Karsten (resident)
Annette/Will (LBH)

6
Heating costs and complaints (relevant to newer blocks only)

● Wael D has been trying to obtain an explanation about the energy providers raising costs since April 2021

15 mins
Wael (resident)

Annette/Will/ Energy team (LBH)

7
Lack of hot water / heating (relevant to newer blocks only)

● Issue happened again this year
● Why is it not treated as an emergency (babies, senior citizens)? Who agreed on our behalf agreed on not treating it as an emergency?

10 mins
David (resident)

Will/Annette (LBH)

8
Any other business
2.5 mins
David

9
Dates of next meetings
● Community TRA meeting 9 March 2022 7pm
● ETRA 20 April 2022 7pm
Close
2.5 mins
David

Deep Rest Meditation
2022-01-15 11:30 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom

Steering Group Jan 2022
2022-01-27 19:00 - 20:00 | Online
This is a closed meeting for those who have applied to be part of the residents steering group. It is mandatory to have attended the steering group training provided by Source Partnership. The steering group comprises of residents from both the old and new blocks and provides resident input into the next stage of new build and refurbishment of Kings Crescent.
For further information on joining the ‘Resident Steering Group’ please email john@sourcepartnership.com or carol@sourcepartnership.com

Notes of Kings Crescent Steering Group Meeting
held on 27th January 2022 via Google Meet

Those Present:
Cllr. Brian Bell (BB) (Chair)
Cllr Clare Potter (CP)
4 residents:
EP, PD, KM, KH
(resident’s names removed for public version)

In Attendance:
Ron Greenwood (RG)
William Owen (WO)
Carol Squires (CS)
John Morris (JM)
Menekse Saitoglu
LB Hackney
LB Hackney
Source Partnership (ITLA)
Source Partnership (ITLA)
Source Partnership (ITLA)

1.0
Introductions and apologies
Action

1.1

Apologies were received from residents JWM & AA.
Kathy was welcomed to the RSG; she has recently moved [to Kings Crescent].

2.0
Notes of previous meeting held 17th November and any Matters Arising not elsewhere on the agenda

2.1
Minutes were agreed.

2.2
BB noted that he did write to Judith Morrison, Head of Leasehold Services to ask her to organise another meeting with northside blocks leaseholders re bills etc. TRA to let him know if dates are not agreed.

TRA

3.0
Phase 3&4 update

3.1
RG reported that on 10th January, 3 pieces of correspondence had gone out:
i) a letter to all residents to inform them that Durkan were the preferred bidder,
ii) letters to Durkan informing them of this and to Mulalleys informing them that they were unsuccessful; and
iii) the S20 stage 2 Notice to all southside leaseholders.

Next steps are now to finalise the contract negotiations and enter into a contract by mid March. There may be some visible signs of works starting by the end of March, e.g. bore holes to discharge planning conditions, investigate possible adverse ground conditions before foundations start. At the same time, Durkan will start to generate a Construction Management Plan.

3.2
RG presented 4 key aspects of the bid.
1. Pre-contract works. These will take approx. 5 months, including developing detailed designs (M&E, kitchen and bathroom details), investigating soil and ground for asbestos, concrete, ordering materials – in particular the pre cast concrete panels, organising parking suspensions, party wall agreements, erecting site facilities (which will be in front of Datchworth Ct on the Queens Drive/Green Lanes side), respite facilities, dismantling the community centre, erecting hoarding, stripping out the Weston Court garages and part of the podium.
2. Construction and phasing. The whole contract is scheduled for 140 weeks. Refurbishments will take place first, starting at Bramfield Court and working round to Theobalds, Datchworth and Weston Courts. Each block’s works will start within 3 months of each other, 10 months per block, 12 months for Weston Court. The refurbishment will be completed well in advance of the new build.
The respite centre will be situated within the estate. Durkan will explain their reasoning for this at Meet the Contractor events. (Residents and LBH originally preferred these facilities to be sited outside the estate on Queens Drive).
EP asked for an explanation of the reference to the Weston Court podium. RG described how the podium will be cut back slightly to make space for the work space underneath, but there will still be a walkway outside front doors. EP also asked for confirmation of the location of the respite centre. RG confirmed, illustrated with a presentation slide where the facilities will be located along with a temporary ball court and storage.
RG – works will start with hoarding off areas and starting to take down garden fences and sheds in order to provide access for plant to install balconies.
PD asked if the respite centre will have computers. RG – that is the intention, based on lessons learnt from phase 1&2. He also queried removal of sheds from rear gardens. JM noted that the installation of balconies will be very disruptive but that gardens will be reinstated in full.
PD – where will the columns go that will support the balconies? There are cables etc that run up the wall that need to be preserved. WO – there will be a full inspection of the gardens and individual issues before works start. PD also has a soakaway in his rear garden that he will not want to be damaged when scaffolding is installed. RG reassured that full surveys and individual consultations will take place before works start. BB emphasised the extent of disruption to gardens.
RG continued with construction plans for the new build. This will commence within 4-6 months of start of refurbishment works and will proceed west to east, i.e. DZ4, DZ5N, DZ5S, DZ6N, DZ6W, DZ6S. 219 new homes will be built, 4 retail units, workspace, community facilities and 3 courtyards.
KM asked if the design of the public spaces had been completely worked up yet. RG replied that there will be an element of detailed design still to complete. Residents have requested a review of phase 1&2 play equipment, so a workshop will be organised to discuss details of phase 3&4 landscaping etc.
3. Community Engagement. Durkan are keen to follow up initial discussions with the TRA and Hackney Showroom. They have noted the need to bring the north and south sides of the estate together, to produce engaging communications in a variety of formats and to have discussions around the fit out of the new community centre. They plan a series of workshops and wish to produce a Residents Charter. There is a desire to learn from phase 1&2. They will attend RSG, TRA meetings and also organise dedicated communications meetings. One offer from them is regular site visits for residents to see first hand progress of the construction work.
4. Training & Employment. Durkan will promote site-based roles for local residents and provide funding, to be agreed with the TRA and HS. They will have contractual apprenticeship and local labour targets.

3.3
Section 20 process. RG reported that stage 2 consultation ends on 11th Feb. 3 households attended the surgeries on 24/1. Questions at these centred on timescales, the discount eligibility and scope of works. RG announced that, following representations from leaseholders, the decision on the 5 year discount period has now been signed off and this will now start from 1/4/22 for all southside leaseholders.
The 3rd stage of the S20 process will start once the contract is signed at which point leaseholders will receive a detailed breakdown of costs applicable to them as individuals. EP asked for confirmation that contracts will be signed by the time that the stage 3 notice goes out. RG confirmed this will be the case.

4.0
TRA update

4.1
EP reported back. The community-focussed meeting before Christmas was combined with a Winter Market which was successful. However, the meeting itself was less well attended, leading the TRA to look at different ways of engaging with residents. An ideas sheet is up on the wall at HS rear room for people to leave comments and suggestions. The Kings Feast was split between a children’s event and an adult one. The adult event was cancelled due to the covid concerns before Christmas as was a proposed theatre outing for elders and other events throughout January. TRA and HS are planning to get things back up and running in February with the resumption of the homework club (now transitioning into a youth club) and the Friday lunch club.
BB asked about the Community Centre Working Group. WO noted that there is a meeting arranged for 4th Feb to discuss possible visits to other centres and progressing the brief for the fit out.

5.0
ITLA update

5.1
CS reported that Source’s time recently has been spent supporting leaseholders during the S20 process and helping to facilitate surgeries/meetings. We have also spoken about the imminent decommissioning of the community centre. We plan to establish a regular time to be available at HS to raise awareness of Durkan’s emerging proposed approach to the building works and community engagement.

6.0
Any urgent business

6.1
KH raised the ongoing issues for northside leaseholders with EWS forms and the cladding on the blocks. BB reported that a comprehensive briefing had been provided by officers but it is confidential. His view is that the problem lies 100% with the lenders and councillors have been reassured that the other issues are relatively minor. There may be another meeting with offices on this in 2-3 weeks time.
KH emphasised that he and fellow leaseholders want the regeneration to work and that the community is brought together. But many are concerned that the blocks contain the Kingspan cladding that was present at Grenfell. If the EWS rating was compliant then there wouldn’t be a problem. There is dissatisfaction that LBH are not taking their responsibilities seriously and just laying all the blame on the lenders. BB re-emphasised his point about lenders and that the buildings were compliant when the products were installed. However, LBH do want to resolve these issues. If elements do need to be removed then a capital works programme will need to be agreed across the borough. He acknowledged that the letter that went out just before Christmas was poorly expressed.
KM added that it is important that people can work together on this and that it is sad that a problem like this threatens the good will that exists.
KH noted that many leaseholders will be stuck with existing mortgages as lenders won’t now lend on the properties and LBH cannot just step away from this. BB denied the Council were stepping away. CP added assurances that officers are working on this as a priority and that everyone’s ‘eyes are still on the ball.’
KH – Clare Williams’ explanations at the last TRA meeting didn’t leave leaseholders satisfied. Who else can we contact? RG explained that the Resident Safety Team are the people who are dealing with this. This team is led by Mikel Jankowski. He also reminded the meeting that this is a national issue – not just a local, Hackney problem. A Building Safety Act is imminent and there is an onus on LBH to have a resident engagement strategy in place.
BB – Steve Waddington as Director of Housing is an officer further up the hierarchy if residents are not satisfied with responses to date.
KH raised the Government’s Building Safety Fund; if the view is that LBH don’t need it now, if they decide later they do, will the fund be exhausted? BB – if we’re eligible for funding, we will apply for it. CP added that this point is taken and will raise it with Michal.

BB

8.0
Date of next meeting

28th February 2022, 7.00.

Family Fun Morning Jan 2022
2022-01-29 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Parents/carers, please do a lateral flow test before coming and wear a mask if possible. Please do not attend if anyone is unwell, thanks!
This is an opportunity to meet your neighbours and for the kids to have some fun together.
We have sports equipment, giant board games, colouring, kinetic sand, etc.
The event is free to attend and open to everyone. If you can, please bring some refreshments to contribute e.g. box of juice, some fruit, a cake, packet of biscuits etc. (Don’t worry if you can’t though or if you forget!!)
If anyone has any ideas for kids activities or wants to volunteer please come along.
All Welcome!!!
Please note that parents/carers will need to supervise their children during the event, thank you.

Meditation
2022-02-19 11:30 - 12:45 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom

Family Fun Morning Feb 2022
2022-02-26 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
This is an opportunity to meet your neighbours and for the kids to have some fun together!
Anyone is welcome to pop in for a cuppa and say hello (you don’t have to have kids with you!)
We have sports equipment, giant board games, colouring, kinetic sand, etc.
The event is free to attend and open to everyone.
If you can, please bring some refreshments to contribute e.g. box of juice, some fruit, a cake, packet of biscuits etc.
(Don’t worry if you can’t though or if you forget!!)
If anyone has any ideas for kids activities or wants to volunteer please come along.
All Welcome!!!
Please note that parents/carers will need to supervise their children during the event, thank you.

Steering Group 28 Feb 2022
2022-02-28 19:00 - 20:00 | Online
This is a closed meeting for those who have applied to be part of the ‘residents steering group’ (RSG).
It is mandatory to have attended the steering group training provided by Source Partnership.
The steering group comprises of residents from both the old and new blocks and provides resident input into the next stage of new build and refurbishment of Kings Crescent.
For further information on joining the ‘Resident Steering Group’ please email john@sourcepartnership.com or carol@sourcepartnership.com

Notes of Kings Crescent Steering Group Meeting held on 28th February 2022

Those Present:
Cllr. Brian Bell (BB) (Chair)
Cllr Clare Potter (CP)
8 Residents:
EP, JWM, PA, PS, AA, KM, AF, ES
(Resident names removed on web version)

In Attendance:
Ron Greenwood (RG)
William Owen (WO)
Carol Squires (CS)
Menekse Saitoglu (MS)

LB Hackney
LB Hackney
Source Partnership (ITLA)
Source Partnership (ITLA)

1.0
Introductions and apologies
Action

1.1
Apologies were received from John Morris and residents KH, PD, NJ
Most members had not received their RSG papers Brian apologised and ask that these be circulated with the minutes of this meeting

Source

2.0
Notes of previous meeting held 27 January 2022 and any Matters Arising not elsewhere on the agenda

2.1

The minutes were agreed as a true record subject to those residents who had not received them having chance to comment on them. To be sent to Source

All

2.2

A good meeting with Mayor, service heads and leaseholders was held where frustrations were aired and dates have been agreed for leaseholder surgeries.

TRA

3.0
Phase 3&4 update

3.1

Contractor Procurement Update

RG stated that the negotiations with Durkan are frustratingly still on-going and had not as hoped been completed and there will be a delay of around 3-4 months whilst the Council is acting in the best practice procurement and due process to ensure that there is no risk to the programme or compromise to the quality of delivery.

The Regeneration team will be exploring how much design development work can be done ahead of completion of negotiations.

Reasons for the need for care at this stage is the volatility in supply chain and materials needs to be de-risked. This may have an impact on price.

There remains a second contractor who will need to be given the opportunity to review their bid. There was a discussion about the realistic chances of reaching a conclusion with the main contractor.

The Greater London Authority (GLA) will be advised that there will be no start on site for the GLA funded council housing during March.

RG

3.2
Section 20 process

The start date for the “5 year” recharge will remain as at 1 April 2022 the Stage 2 process may have to be re-run but the date will not be adjusted

Responses to Section 20 Stage 2 Observations has been published and information provided where requested. Emley stated that some of the answers were inconclusive, Ron asked her to e-mail where more detail is required and to raise these issues at the surgeries when they are convened

3.3
Community Centre Fit-out

The Community Centre Working Group have visited the Gascoyne CCs and the Barnsbury CC, there is a meeting arranged for them to discuss progressing the brief for the fit out.

WO

4.0
TRA update

4.1

Emley provided an update on activities:

· Half-term art project led by Andrew Mitchelson
· Input into the Resident Engagement Strategy with TPAS
· Now A Whatsapp Group for the Southside

Future events:

· Gardening event 6 March
· TRA meeting 7 March
· Kings Feast 19 March
· Charity Day for Autism 2nd April
· Well-being classes (Zumba, Pilates, Yoga and meditation)

4.2
It was suggested that a Walkabout with Annette be arranged to address some repairs issues (Cables dangling from buildings etc). CS to arrange with her.

Source

4.3
PA complained that posters are being stuck to the outside of new notice boards. Annette to be asked to provide TRA and / or Source Partnership with keys
Source

5.0
ITLA update

5.1

Source continues to provide a limited on-site. Presence will increase when activities do. Very quiet in terms of residents approaching us for advice reflective of lack of progress to getting on site.

Discussed the possibility of holding advice sessions around the mobilisation and site set-up using the presentation shared at the January RSG. Design refresher suggested also. These to be programmed for the Spring.

Source

6.0
Any urgent business

6.1

Day-to-day Service charges there is an on-going issue with completion and quality of work carried out. BB asked that this be dealt with at the leaseholder surgeries

6.2
JWM advised that Peter Gorman has passed away after a short illness recently. He was a long-standing member of the community and had been very active in the tenant management organisation and TRA in years gone by. The RSG asked for condolences to be passed to his family.

JWM

8.0
Date of next meeting

To be confirmed subject to progress within the next few weeks

Gardening Gathering
2022-03-06 11:30 - 12:30 | Allotment Courtyard, Between Therfield, Barley, Chipping & Redbourn Courts, Access via Sim Street or Casbeard Street, N4 2GD, United Kingdom

Community Meeting March 2022
2022-03-09 19:00 - 20:30 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
This community meeting is hosted by the Tenants & Residents Association (TRA) committee aims to celebrate the community which already exists on Kings Crescent and look for ways to develop this further.
It’s a chance for residents to discuss what events and activities we want to have here, meet your neighbours etc.

Minutes

Agenda Item
Action

1
Welcome, Introductions and apologies
Attending:
17 Residents
(Non-residents): Carol Squires (Source Partnership), Sam (Hackney Showroom), Bianca Rembrandt (Hackney Community Safety team)

· Approve minutes from December 2021
Done – approved by those present with no challenges

Apologies: David, Katy, Christine, Jenn

2
Guest presentation from local resident
Mr Marsh gave presentation on fly tipping on New River and efforts he has made to clean it up.
Suggestion for ‘clean up’ day – local residents in collaboration with local police and Hackney Community Safety team
Bianca happy to organise a day in May.
Mr Marsh left his contact details
All of the blocks in Kings Crescent Estate are named after village in Hertfordshire where the New River originates

3
Residents Group (TRA) Committee Updates
· Change in committee members – Hana left Kathy joined (official vote at next AGM)
· Homework club has changed to youth club on Thursdays
· Plans for youth stuff in general (likely meeting to discuss youth plans on 3rd March – Emley, Jill, Hackney Showroom, youth workers and maybe Kelly from Hackney Resident Participation team – youth lead, will report on outcome of this meeting)
· Held gardening day on Sunday, around 12 people came
· Appeal for volunteers – for youth club, family fun mornings, gardening etc
Suggestions for what to spend funding on.
We can claim money from Hackney Council every year. Emley has done visuals showing what we’re spending money on. Includes:
Andrew’s art project
Ingrid’s film: Inspired by BLM. What happens afterwards. Trailer is finished and nearly ready but has lost actor. Planning to use trailer to use money to make a film. May run a crowdfunder once trailer is ready.
Thinking about how we can weave the message into events we do or activities.

This financial year coming to an end.
Would be great to have input on what to spend the next £3.5k on!

4
Hackney Showroom Update
Update on existing community programme and what is coming up next year:
Will be distributing a new ‘What’s On’ leaflet.
Regular programme:
Tuesday Disco Loco library 4-6. Anybody can drop in and take books out.
Weds am – easy rollers – soft play for babies and toddlers. Can book online.
King’s Feast – quarterly residents event. Next one 19 March.
Can come on your own/ask to be put in a team.

Kings Youth programme. 2 youth workers Darren and Becks out on estate every Thursday. Also spending time in Showroom. Finding out what young people want. Starting to get feedback. Can drop in/play table tennis.
Going to pilot work with age 14 and above. Doing tasters to see what people want then roll things out.
Will start with writing and performing workshops. Young people can write own monologue and learn how to perform. 4-week programme.
Also poet and radio presenter talking about healthy relationships
Friday lunch club including bingo and cooked meal. Open to all!

Also planned is a street party on 4 June.

5
Open Conversation
Azucena suggests taking some children for tennis lessons in the park, possibly for a reduced price. Could hold a weekly tennis club.
You can also rent Callly pool.
Jill says about 32 registered with young group. Agreed good idea to do more sports.
Jill also suggested watersports at West Reservoir up the road
Emley suggested Saturday morning club, rotate the sport
Remi thinks a lot of people would participate in football every week
Jill has contacts through access to sport. Will speak to younger people on estate to find out if they would be interested if we did xyz.
Azacuena suggested drop in where people can express preferences.
Sam suggested discrete 4-week blocks of activities may make less work.
Once we get sense of what people want can do shout out to residents for skills.
Andrew said he’d be willing to help others learn CDF application process so they can research cost and means work is more shared
Emley wondering whether can do one application for all of the activities.

6
Update from Source Partnership (Carol)
Hiccough in the process, developer wants to review pricing. Materials going up in price so want to protect themselves. This means Hackney council have to go back to other bidder.
Start date much more likely to be August/Autumn.
Good news is they’ve agreed on s20 notice that 1 April date in relation to clawback will remain.
Developer will bring additional community development funding.
Good idea to have business plan for 3-4 years of what we’d like them to invest in during 1st, 2nd, year. SP skilled at doing this and can help.
Last week residents went to look at comparable community centres. This has thrown up issues about how new centre will be managed. SP can help with our business plan.
Carol has knowledge of TRA development, upscaling over time. Carol wrote paper on this which she can share.
Jill suggested her and SP revisiting tenant management training

7
Any other business
Dates of next meetings & close
Party on 19 March
Sat 26 March family fun (last Saturday of the month)
Autism awareness event 4 April
1st Tues every month – TRA coffee hour 2-3pm
Next ETRA for discussing estate related issues with Hackney Council staff is at the ETRA meeting 20 April 2022.
4 June street party
Next community meeting 8 June

Let us know if you have any ideas!
KingsCrescentN4@gmail.com
Featuring:

Guest presentation from local resident ‘River Path Walk – history and environmental concerns’
Updates from the TRA committee
Updates from Hackney Showroom & Source Partnership
An opportunity to share your opinion and ideas

Please note these community focused meetings take place in March, June, September and December each year.
There are separate meetings to discuss estate related issues (with Hackney representatives attending) in January, April, July, October.
AGENDA
Tuesday 09 March 2022 7pm-8pm (plus social time after)
Hackney Showroom Space, 4 Murrain Road, N4 2BN

Agenda Item
Suggested
Timing
Lead

1
Welcome, Introductions and apologies
· Approve minutes from December 2021

5 mins

Emley

2
Guest presentation from local resident
· River Path Walk – history and environmental concerns
· Suggestion for ‘clean up’ day – local residents in collaboration with local police and Hackney Community Safety team

10 mins
(5 mins)

Mr B Marsh
Bianca Rembrandt (LBH)

3
Residents Group (TRA) Committee Updates
· Planed events & activities
· Suggestions for what to spend funding on
10 mins

Emley

4
Hackney Showroom Update
· Update on existing community programme and what is coming up next year
10 mins
Sam

5
Open Conversation
· Opportunity for residents to share ideas and suggestions for community building activities and events on Kings Crescent.
(Conversations can be continued informally after the meeting closes)
10 mins
Residents

6
Update from Source Partnership
5mins
Carol

7
Any other business
Dates of next meetings & close

5 mins
Emley

The space will be open for 30 minutes after the meeting to chat to neighbours and continue conversations started during the meeting
Additional information:

Please note that this meeting is focused on community building. The next meeting for discussing estate related issues with Hackney is at the ETRA meeting 20 April 2022.
See https:/ for details of upcoming events and minutes of previous meetings.
To get in touch with the committee: Email KingsCrescentN4@gmail.com call/text/WhatsApp 07925668497, Social Media: @KingsCrescentN4, (e)mailing list: http://eepurl.com/g-NGbD

Spring Meditation
2022-03-12 11:30 - 12:45 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
ENERGY-LIFT GUIDED MEDITATION

with Aimee
In-person every month!
This class offers an hour of guided meditation practice and breathwork to support your mental, physical and emotional wellbeing.
Re-charge your energetic batteries and feel uplifted! Time at the end for a cuppa and community connection.

Cost: £7-16 – pay what you can afford. 2 free spots for any Kings Crescent residents in financial difficulty

Aimee also offers a weekly meditation class via Zoom on Monday evenings.
Contact Aimee for Zoom link or to request free place at in-person event: Aimeehamblyn@gmail.com

Upcoming dates:

23 April

Kings Feast Party
2022-03-19 16:30 - 21:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
BOOK HERE
(Tickets are free we just need to know numbers for catering etc)

Family Fun Morning 26 March 2022
2022-03-26 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
This is an opportunity to meet your neighbours and for the kids to have some fun together!
Anyone is welcome to pop in for a cuppa and say hello (you don’t have to have kids with you!)
Last Saturday of every month
We have sports equipment, giant board games, colouring, kinetic sand, etc.
The event is free to attend and open to everyone.
If you can, please bring some refreshments to contribute e.g. box of juice, some fruit, a cake, packet of biscuits etc.
(Don’t worry if you can’t though or if you forget!!)
If anyone has any ideas for kids activities or wants to volunteer please come along.
All Welcome!!!
Please note that parents/carers will need to supervise their children during the event, thank you.

Autism Awareness Fun Day
2022-04-02 14:00 - 18:00 | Hackney Showroom, Murrain Road, London, N4 2GD
Autism Awareness Fun Day
Come and join us for an afternoon of fun to raise awareness of and funds for the National Autistic Society

There will be food, stalls, bouncy castle and lots of fun for the kids!
Remi is a resident on Kings Crescent and a small business owner of a company called My.My.Dreams, twice a year she organises a charity event.
The first event of 2022 will be a fun day for children (and adults!) and will focus on Autism Awareness. Proceeds will be going to the National Autistic Society.

Kings Crescent Tenants & Residents Association (TRA) committee members will be at the event to speak to residents, answer questions about Kings Crescent, and ready to listen to ideas about events and activities we, as a community, want to run here.
The TRA gardening group have invited Hackney Herbal to the event to provide some inspiration and answer questions about growing and using herbs and connecting with nature.

There will be lots of different stalls run by local small businesses. They are all being asked to give 20% of profits made on the day to the Autism charity. (Details of the stalls coming soon).
If you are interested in having a stall at the event contact Remi: remibevis@yahoo.co.uk
We look forward to seeing you there!

Thanks for taking the time to visit Remi’s JustGiving page. They appreciate any donations no matter how small.

April Coffee Hour
2022-04-05 14:00 - 15:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
Kings Crescent Coffee Hour
2-3pm on the first Tuesday of every month
Let us know what you want to see from Hackney Showroom how we can support you, how you can get involved as a volunteer, or just come and say hi!
Members of the TRA committee and Hackney officers are usually there too.
No need to book ahead of time, just drop in to our home on Kings Crescent Estate.

ETRA meeting April 2022
2022-04-20 19:00 - 20:30 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning, repairs, antisocial behaviour.
Minutes:
In Attendance:

Residents: 16

David B (DB)
TRA committee member & meeting Chair

Kathy M
TRA committee member & note taker

David S
Zoom host for TRA

Wael D (WD)
Karsten H (KH)
AH
EV
SH
PF
PM
CE
YM
MM
AA
HC
SB

Staff members:

Annette Reid
Will Owen
John Morris
Andrea Scott
Guy Shackle & Angela Okoh
Gilbert Stowe (GS)
Cllr Clare Potter
Housing Officer for Kings Crescent LBH
Regeneration Team LBH
Source Partnership
BH Area Housing Manager
L B of Hackney – PAM
LBH Divisional Head of Tenant and Leasehold Services
Ward Councillor Brownswood

Apologies:
Residents: EP, AM, JWM

Agenda Item
Lead
Actions

1
Welcome, Introductions & Apologies

● Approval of minutes from last ETRA meeting (January 2022)
No objections. Approved by David B, Kathy and Ellie.

Annette Reid announced this week that she is leaving her role as our Estate Officer. David thanked for all of her work on behalf of the TRA.

Update on Energy meters
New routers are being installed that will allow Hackney to read all meters by end of April, early May. (Insite have not had access to meter data for the past 18 months due to faulty lines). From that data they will let leaseholders know if they are owed or owe money.
Any meters found to be faulty will be replaced by the council.
New supplier from June 1. Want to have all assessed and agreed by then.
Contact Angela or Guy with concerns angela.okoh@hackney.gov.uk or heatmeters@hackney.gov.uk
Issue about overall heating charge raised (fairness of rates being charged and additional costs of maintenance on service charges) – outside remit of Angela and Guy – this is a leaseholder service charge issue.

Note in chat: “In the first instance once Insite have access to the data they should be able to reconcile your account by the end of May – Any further question about heat meters OR billing – do contact us via the email” If a meter is found to be faulty then it will be replaced but if not faulty then no changes needed to meter in resident’s property. So far 10-15 meters have been found to be faulty. Any refunds due will come directly from Insite to residents and will be agreed before the change of provider. Residents will be getting a welcome pack from new provider Sycous.
Once the new lines are active then the new rate can be charged. Was supposed to be changed last April (2021), there was a reduction in rate that will be backdated, so residents should be in credit. However, all of the data needs to be analysed before any promises can be made. Letters will be sent to residents once this has been done.

David (TRA Chair)

Angela Okoh
angela.okoh@hackney.gov.uk or heatmeters@hackney.gov.uk

2
Bollards on the Play Street

Agenda points:
● delivery trucks stranded in the play street bollards
● engine oil leeks on the street
● lorry drivers get their workday interrupted
● past meeting responses given- bollards will be replaced when a good replacement is found (July 2021)
Minutes:
Lots of accidents recently. Were never fit for purpose. Lots of complaints raised about them and concerns flagged at various meetings over the past few years.
Gilbert acknowledged the issue and will work with the rest of the team to find a resolution.

Will: LBH looking at a longer-term solution for the bell bollards

David

3
EWS1 – update from LBH – standing questions

Agenda points:
● Where is the Letter of Guarantee that was promised to leaseholders?
● Email correspondence with Hackney on the letter of guarantee – why have we only received one response to the 4/5 emails sent over the last 2/3 months?
● Shift in focus of some – but not all – lenders away from EWS1.
● The new fire assessment survey – update
Minutes:
Letter from Hackney to Leaseholders was promised on the call with the Mayor back in February but there has been no update since then and no letter to guarantee that Hackney will cover the costs of the remedial work to ensure fire safety. Several sales have fallen through and leaseholders still unable to sell or remortgage due to this issue.
Gilbert has seen draft of letter to be sent out in the next few days. Mayor made a commitment in the meeting but it needed to be confirmed by Cabinet. That has now happened during March which is positive news so it has been confirmed that leaseholders will not be charged for the remedial work that Hackney will do.
Hackney will not use EWS1 again (as withdrawn by the government) only PAS 9980
Hackney is procuring contractors to roll out inspection of properties and expect to appoint in the next two months. They are aware of concerns at KC which may mean the inspection happens sooner rather than later but no promises.
Gilbert suggested Hackney and the lenders may need to communicate directly and also that lenders can get in touch with his team for advice and support: gilbert.stowe@hackney.gov.uk
Also, for any leaseholders with problems arising from B2 to get in touch with him, or to contact the below email which was provided by Gilbert in a follow-up email to David firesafety@hackney.gov.uk
Comment from resident in the chat “I have spoken to a Fire Safety consultancy today, who suggested that they were able to conduct a Fire Risk Assessment in accordance with PAS 9880, including a EWS1, by a chartered fire engineer (MiFIRE) within two weeks. What timeline do hackney have for finding a surveyor? He also said that as leaseholders were able to conduct private assessments. is there any reason you can see that a leaseholder would not be allowed to conduct their own survey?” Gilbert responded that this is a huge project for Hackney so they legally have to go through a procurement process to appoint a contractor. He is not sure if leaseholders can have their own assessment done but will find out.
It was noted that the detail that the lenders are looking for are not necessarily in line with what Hackney is proposing to do, timelines etc. Gilbert responded that we may need further input from resident safety on this. Perhaps lenders need to be able to contact Hackney directly for reassurance.

Karsten (KH), asked whether LBH was going to assess fire risk in the same way lender do? Gilbert agreed to respond to that in a followup email (6 May 2022), in which Gilbert stated: “Up until recently EWS1 surveyors would carry out a survey of the facade but not take into consideration mitigating measures in place for example a sprinkler system, alarms or fire barriers. Also, the EWS1 surveys to date did not look into configuration of the cladding materials and how these can add (or not) to uncontrollable spread of fire. On one hand this was a result of indemnity insurance limitations for surveyors but also the process lacked a suitable risk assessment methodology.

Therefore in January 2022 the government published the long awaited PAS 9980 assessment methodology which offers a more holistic approach but please note: this assessment has not replaced EWS1 valuation survey as lenders and RICS ignored government calls to abolish it. However it does but supplement it.

As of 16 March 2022 the EWS1 form has been updated and includes specific reference to the PAS 9980 fire risk assessment of the external wall.
It now specifically asks surveyors assessing buildings particularly those who issue B ratings to ensure that assessment of the fire risk should be in accordance with the PAS 9980.

Therefore, for buildings such as Kings Crescent which were initially rated B2 it may be possible under the new PAS 9980 to achieve a B1 rating or at least identify a defined scope of works which would enable B1 rating in the view of the competent assessor. Currently the EWS1 survey recommends remediating all of non compliant materials but this opinion is not based on the holistic assessment of risk and mitigating measures already in place. Our aim is to clarify this by implementing PAS 9980 assessment.

It is our opinion that the result of the PAS 9980 will enable either direct route to B1 or if not immediately possible, such rating could be achieved following localised remedial works for which our leaseholders will not be charged as approved by the Councils Cabinet. We have committed to undertaking any works recommended in the PAS assessment regardless of the rating it gives. “

One of the residents, Sam, asked in the chat: What timeline do hackney have for finding a surveyor? He also said that as leaseholders were able to conduct private assessments. is there any reason you can see that a leaseholder would not be allowed to conduct their own survey?
In the followup email (6 may 2022), Gilbert stated: We are still going through the procurement process and we anticipate that it will be completed by the end of May/ early June 2022, with the assessments taking place soon after.
If the council was approached by a surveyor commissioned by a resident(s) to do the assessment, we would want to be satisfied as to their competency to carry out the work, the level of the their professional indemnity and the methodology they would employ including the degree of intrusiveness they would employ. We also would reserve the right to disagree/challenge the conclusion of any assessment.

Sophie Bryson

Gilbert Stowe

Gilbert to follow up on needs of lenders vs what Hackney is proposing and committing to.

Gilbert to find out if residents appoint their own contractor to assess fire risk?

4
Escalations process

● escalations process LBH have in place is not appropriate

Complaints
Issues have been going on for more than a year, then the complain process went on for another year, yet issue still not resolved. Seems like no accountability or responsibility from Hackney for the ongoing reoccurring issues and no respect for the residents.
Gilbert apologised for unacceptable delays in dealing with complaints – he will come to every ETRA meeting
Question raised about Hackney’s legal obligation to deliver services to leaseholders and whether they deliver it. Gilbert acknowledged that Hackney is not meeting its own service standards.
Another resident shared her example or poor service and poor accountability with ongoing mould issues (in new block) for over 3 years, still unresolved.

Wael/
David

Gilbert to follow up with the original issues in Wael’s complaint

5
Service Change

● Wide issue with service charge is that residents do not see value for the money we pay
● Lack of communication, organisation, and accountability with LBH towards tenants and residents
Minutes:
Residents want to be treated as customers, with honesty and respect. Some residents are now refusing to pay their service charge because they don’t feel they are getting a decent standard of service. At this point residents feel they would not recommend friends move into Hackney properties due to the ongoing issues and time-consuming process of dealing with those issues.

No one is holding contractors accountable, jobs not done well, and costs of repeated visits are being passed onto residents. No information about when things are getting fixed, if they have been fixed etc. Serious when it is to do with the lift and there are parents, elderly residents etc living in the blocks. Residents have to spend hours on the phone to report issues, chase up what is happening as no communication with residents. Just asking for basic safety and accountability. No more apologies and excuses, just need actions.

Hackney needs to address the big organisational change and culture shift. Residents have reasonable expectations but the frustrations of living here are overshadowing what should be a good experience. Hackney needs to have an expectation of excellence that it is accountable for.

Gilbert and senior management team do recognise that a culture shift is needed, and that process has begun. Wants the service delivered to be the best and all staff need to adopt that approach. Gilbert acknowledged that residents are just asking for Hackney’s own service standards to be met. Will be focusing on improving this across Hackney in the coming weeks and months. Want customer experience to be the best it can be. Gilbert has committed to attending all ETRA meetings as a senior presence to ensure issues are being resolved.

Resident noted that there is a legal obligation to comply to standards. Not just because residents ask for it but because they are legally obliged to provide the service that they are charging leaseholders for.
David

Gilbert committed to attending future ETRA meetings

Gilbert to answer: What is Hackney’s official position on whether Hackney fulfils the 9th schedule of the leasehold agreement. If yes, what is the evidence?

6
Courtyard maintenance

● Weeds by the wall
● slippery mould
● black powder on the bonded rubber mulch matting in the courtyard.
Courtyards
Issue of the black paint coming off onto children from the flooring in the courtyard. Complaint over a year ago that has never been acknowledged.

The rubber surface in Kimpton etc block has been assessed and two solutions offered. Hackney going to try on small areas to see if it solves the issue.

Will Owen

Will to update on progress with courtyard issues

7
Updates regarding action points from the last meeting
David

Note in advance from Emley:
· Digital skills – Jackie attended the over 60s lunch club on Friday 25th March and is in ongoing conversations with Emley and Nina regarding setting up regular digital support on Kings Crescent

The pharaoh ants situation is now much better in Bramfield Court following the pest control’s intervention

Annette

8
Source Partnership

· Update from John
Phases 3 and 4:
Council had to retender for the the next phase of the regeneration project.
The preferred contractor will be appointed in May. Source has started monthly drop-in sessions to remind residents what the plans look like. Next sessions are 11 May and 8 June in Hackney Showroom.

Source are still running the Steering Group and supporting the TRA but role has been quiet in recent months. Will be more involved again once contractors are appointed.

John Morris

9
Any other business

Andrea Scott said a new estate officer (to replace Annette) will be starting on Monday and that she would come to ETRA meetings from now on along with the new officer. Andrea also thanked Annette for all of her hard work over the years. Andrea is keen to introduce the new Estate Manager to key residents next week.

Andrea struck by the comments in the meeting regarding expectations of service. Agrees that residents deserve a good standard of the services they are paying for and will be working to meet this. Building a new IT system that will help and Hackney is changing its culture.

David

David and Andrea to arrange meeting.

Andrea and new housing officer also commit to attending all ETRA meetings to get issues resolved.

10
Dates of next meetings/activities
● June Street Party – June 4 @ 2pm
● Community meeting June 2022 – June 8 @ 7pm
● ETRA July 2022 – July 13 @ 7pm
David

Previous information:
If you have something to add to the agenda please email it to KingsCrescentN4@gmail.com before 10 April 2022 as the agenda will be published 1 week in advance.
ETRA meetings happen on a quarterly basis in January, April, July & October
This meeting will be taking place on Zoom. Please email KingsCrescentN4@gmail.com for the Zoom link (prior to 4pm on 20th April, thanks).

Kings Crescent ETRA Meeting Agenda (updated)
20 April 2022 7:00-8:30pm
‘Enhanced’ Tenants & Residents Association Meeting

Agenda Item
Suggested
Timing
Lead

1
Welcome, Introductions & Apologies
5 mins

● Approval of minutes from last ETRA meeting (January 2022)

David (TRA Chair)

2
Bollards on the Play Street
10 mins

● delivery trucks stranded in the play street bollards
● engine oil leeks on the street
● lorry drivers get their workday interrupted
● past meeting responses given- bollards will be replaced when a good replacement is found (July 2021)

David

3
EWS1 – update from LBH – standing questions
15 mins

● Where is the Letter of Guarantee that was promised to leaseholders?
● Email correspondence with Hackney on the letter of guarantee – why have we only received one response to the 4/5 emails sent over the last 2/3 months?
● Shift in focus of some – but not all – lenders away from EWS1.
● The new fire assessment survey – update

Sophie Bryson

4
Escalations process
15 mins

● escalations process LBH have in place is not appropriate

Wael/David

5
Service Change
12.5 mins

● Wide issue with service charge is that residents do not see value for the money we pay
● Lack of communication, organisation, and accountability with LBH towards tenants and residents

David

6
Courtyard maintenance
12.5 mins

● Weeds by the wall
● slippery mould
● black powder on the bonded rubber mulch matting in the courtyard.

Ashley McFarlane

7
Updates from me regarding action points from the last meeting
7.5 mins
David

Digital skills – Jackie attended the over 60s lunch club on Friday 25th March and is in ongoing conversations with Emley and Nina regarding setting up regular digital support on Kings Crescent
The pharaoh ants situation is now much better in Bramfield Court following the pest control’s intervention

Annette

8
Source Partnership
7.5 mins

· Update from John

John

9
Any other business
2.5 mins
David

10
Dates of next meetings/activities
● June Street Party – June 4 @ 2pm
● Community meeting June 2022 – June 8 @ 7pm
● ETRA July 2022 – July 13 @ 7pm
2.5 mins
David

April Meditation
2022-04-23 11:30 - 12:45 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
ENERGY-LIFT GUIDED MEDITATION

with Aimee & Laura

In-person every month!
This class offers an hour of guided meditation practice and breathwork to support your mental, physical and emotional wellbeing.
Re-charge your energetic batteries and feel uplifted! Time at the end for a cuppa and community connection.

Cost: £7-16 – pay what you can afford. 2 free spots for any Kings Crescent residents in financial difficulty

Aimee also offers a weekly meditation class via Zoom on Monday evenings.
Contact Aimee for Zoom link or to request free place at in-person event: Aimeehamblyn@gmail.com
Aimee is a Doula and will be on call for a birth client so her lovely sister Laura will be filling in this month as she is also an amazing healer and meditation teacher. To book a place or for more information please contact hello@laurahamblyn.com

Family Fun Morning 30 April 2022
2022-04-30 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom

May Meditation
2022-05-07 11:30 - 12:45 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
ENERGY-LIFT GUIDED MEDITATION

with Aimee

In-person every month!
This class offers an hour of guided meditation practice and breathwork to support your mental, physical and emotional wellbeing.
Re-charge your energetic batteries and feel uplifted! Time at the end for a cuppa and community connection.

Cost: £7-16 – pay what you can afford. 2 free spots for any Kings Crescent residents in financial difficulty

Aimee also offers a weekly meditation class via Zoom on Monday evenings.
Contact Aimee for Zoom link or to request free place at in-person event: Aimeehamblyn@gmail.com

This months in person meditation we will be utilising the May energy of High Spring to bring more joy to our lives. We will be focusing the meditation around the energy centre that is connected with creativity, located in the pelvis. This is not just connected to the conception and birth of human babies and children but also is the energy centre that holds all the creative potency for every aspect of our life. Its connected to our sense of fun, wellbeing, joy and play.

We often hear a lot of critical comments that dampen our natural curiosity and ability to create.
We get told that we cant sing, or our painting or poetry isnt very good – and we disconnect from the natural human act of joyful creation
In the west we have this idea of ‘excellence’ art becomes exclusive and we loose the joy connected to art for everyone
our sacral chakra is connected to our ability to relate, be engaging and charismatic
Our life force and vitality is connected to the flow of energy around the sacral energy centre when we have blocks in this centre it can really impact our ability to enjoy life fully

You can book your space by making a payment to paypal srilaxmi.shanti@gmail.com and send me an email to let me know you are coming!
looking forward to seeing you there!
love Aimee Sri Laxmi

New River Walk community clear up
2022-05-25 09:30 - 11:30 | Park View Cafe, 327a Green Lanes, Manor House, N4 1BZ, United Kingdom
The New River Walk, Environmental Visual Audit and Community Clear up day
28 May 9.30-11.30am

Volunteers needed to help clean up the New River Walk area
In partnership with the local Police and Hackney’s Community Safety Team
Schedule:

8.30: A spot of Breakfast at Park View Cafe to fuel up (optional)
9.30: Meet and Greet at Park View Cafe (debrief, assign roles & give out equipment).
11.30am: finish up at The Coal House Cafe (Woodberry Wetlands).

**Please contact Bianca if you would like to attend***
Email: bianca.rembrandt@hackney.gov.uk
mobile: 07483 328331
This initiative was prompted by the action of a local resident to raise awareness of the build up off litter and larger items in the New River waterway and surrounding area. For more information see his Facebook pages documenting the issues he has found:

Waterway Walk Watchers May 2022: https://www.facebook.com/media/set/?set=a.10158073636867574&type=3
Waterway Walk Watchers April 2022: https://www.facebook.com/media/set/?set=a.10158019683997574&type=3

CANCELLED May Family Fun Morning
2022-05-28 10:00 - 13:00 | Hackney Showroom Space, 4 Murrain Road, London, N4 2BN, United Kingdom
We have decided to postpone these events now that the weather is getting nicer.
We will likely resume these in the winter but will announce details closer to the time.
There is also a Street Party on 4th June so see you there!!
For further information or to share ideas for community events please contact KingsCrescentN4@gmail.com

Previous information:
Family Fun Morning
This is an opportunity to meet your neighbours and for the kids to have some fun together!
Anyone is welcome to pop in for a cuppa and say hello (you don’t have to have kids with you!)
Last Saturday of every month
We have sports equipment, giant board games, colouring, kinetic sand, etc.
The event is free to attend and open to everyone.
If you can, please bring some refreshments to contribute e.g. box of juice, some fruit, a cake, packet of biscuits etc.
(Don’t worry if you can’t though or if you forget!!)
If anyone has any ideas for kids activities or wants to volunteer please come along.
All Welcome!!!
Please note that parents/carers will need to supervise their children during the event, thank you.
