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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260416T193000
DTEND;TZID=Europe/London:20260416T210000
DTSTAMP:20260530T223451
CREATED:20260407T213459Z
LAST-MODIFIED:20260519T184722Z
UID:3255-1776367800-1776373200@kingscrescent.org
SUMMARY:ETRA & Community Meeting 16 April 2026
DESCRIPTION:MINUTES \n16 April 2026 7.30 – 9pm \n‘Enhanced’ Tenants & Residents Association & Community Update Meeting \n\n\n\n \nAgenda Item\nLead\nActions\n\n\n1\nWelcome\, Introductions & Apologies \n  \nResident attendees: K MacEwen\, P Cushion\, I Marlow\, J Walker-Murrain\, R Bevis\, S Wissler\, K Bagci\, S Hulcoop\, E Pine\, R Awesu\, J Herrera\, V Blaskova\, A Montanari\, J Mankelar\, E Virk \n  \nHackney staff: June Welcome (housing officer)\, Manoj Pawara (cleaning team) \n  \nApologies: P Melville (resident) \n  \n \nRemi (TRA Chair)\n\n\n\n \nMeeting attended by June Welcome our Housing Officer and possibly other Hackney staff  – June invited various teams. In the end we had Manoj from the cleaning team. \n  \n·        Approval of minutes from last meetings: \n-18.09.2025 was last ETRA meeting – Approved by Isadora\, Kathy\, \n– 22.01.2026 was last community meeting – Approved by Sarah\, Jill \nNo objections \n \n\n\n\n\n2\nEstate Cleaning\n\n\n\n\n \n·        June updated on progress with standards of cleaning since last meeting \nBernard not available\, sent Manoj. \nHaven’t been able to do an estate walkabout yet but have been together to address specific issues. Tuesday next week plan to go through the old blocks starting in Bramfield to highlight issues and basic standards. June has managed cleaning in the past. Basic standards need addressing. Where landings are full of clutter cleaners are ignoring. \nQ – PC – 2 weeks ago big bin stuck outside chute room (by bin man)\, blocking all bins\, all filled up over Easter. Lots of fly tipping – armchairs etc. Part of rent now goes on rubbish collection \nCleaning team blames collection team and vice versa \nRoad sweeper just sits on cab not helping \nKB – people sitting on stairs in Kelshall making a mess\, door not secure so can be yanked open\, sit on 3rd/5th floor. June to let enforcement know. \nSH – residents don’t have a say in what is cleaned. Some things get cleaned every day but other things don’t get cleaned. Is there a way for residents to suggest what neds cleaning if something is not getting done. \nAlso group of youth hanging out in Chipping\, write on walls\, spitting\, burned railings. Problem before but possibly not happening now. June identified one of the boys involved and spoke to his parent about the issue\, hasn’t had complaints since then. \nWallington – ground floor swept every day but 3rd floor rarely gets cleaned\, pine needles left for months after Christmas \nManoj – there is a new cleaning schedule – Bernard to share \nBramfield main entrance door keeps breaking and security cameras sprayed. Recycling bins getting full and people leaving cat litter and general fly tipping. EP –  the issue on Queens Drive has been ongoing for months\, Cllr Potter is aware. \nIf see fly tipping try to note the vehicle details and licence plate\, take a video if possible (only if no danger) then can be sent to enforcement and people can be prosecuted. Similar issue outside bulk waste store new build. \nPigeon droppings not cleaned near Lemsford \n \nJune Welcome \nHousing Officer               ? cleaning team\nBernard and June to have estate walk about to address cleaning standards \n  \nJune/Manoj to address rubbish issue \n  \nJune to tell enforcement about youth in Kelshall \n  \nBernard to share cleaning schedule and ask if residents can input into frequencies \n  \n \n\n\n3\nRepairs\n\n\n\n\n \nJune update: \nApologies that no one from repairs is willing to attend today. \n  \nRepairs –  email from Sean Roche – Repairs Customer Services/Call-Out Manager \nI apologise for the previous Repairs Officer’s candid comments regarding our internal processes. \nI can confirm that the Repairs Contact Centre currently lacks a formal diagnostic tool\, which occasionally results in misdiagnostics and errors in scheduling or allocation. Hackney is aware of this issue and is exploring interim solutions\, as a diagnostic tool will be included in the upcoming rollout of the new integrated Housing Management System. \nRegarding how repair costs are covered\, I understand these are typically handled through service charges rather than being job-specific. However\, this would need to be confirmed by the Homeownership team. \nI know it’s not a lot\, but it includes some feedback from both areas. It is especially important\, I think\, to include information about the diagnostic tool within the rollout of the Integrated housing Management system. That will benefit all residents who request repairs and help ensure diagnostics are correct at the first point of contact. \nEmail reply to June from Josephine Burton – Home Ownership Services \n-Service charge queries for Kings Crescent Estate are being addressed via the disputes process.  However\, if there are any new queries\, that have not already been raised and answered\, we can provide written responses to specific questions either in advance or after the meeting \n-With regard to leaseholders’ service charges\, under the terms of the lease agreement\, an estimated service charge is payable each year in advance which is notified prior to the beginning of each financial year.  Within six months of the end of each financial year (usually September) leaseholders are provided with a statement of actual service charge costs incurred  which is then reconciled against the sum collected on the estimates for the corresponding year. \nLeaseholders have a legal right to ask for an itemised breakdown of the actual service charge bill and this is where queries such as the one outlined below are raised: \n‘Question I posed: Leaseholders have enquired whether they are charged for repeat repair visits when operatives arrive with the wrong parts or to examine an issue that has already been reviewed. ‘  \nThere is no single answer and each case has to be individually assessed on the basis of whether it is reasonable to charge for a repeat visit.  For example\, it is possible that investigation was required to determine a correct part and that it had to be ordered and fitted on a repeat visit or that an issue reviewed by an operative had to be referred to a specialist due to unexpected/complex issue being discovered at the first visit. – \nLeaseholders have a right to ask for a detailed breakdown of service charges \nJune advised it is best to keep paying service charge but email to say you are paying under protest\, but need to adhere to contract \nRepairs vs home services team no one takes responsibility for quality of services delivered and paid for \nKPI about percentage of monitoring – will ask director if there \n·        Broken courtyard gates \nCourtyard gate ‘fixed’ but not properly\, fixed the lock but not the closing mechanism\, have to push it closed. Gate is too heavy for the closer it has. Drug users are coming into the courtyard. Residents having to ask drug users to leave. Needs to be reported to community safety. Bin rooms also used by drug users\, can tell people have been in there from the graffiti and bits left\, fear of opening it as not sure what will find. \nBike storage room – people try to force the doors open at night. Kimpton bike store door is about to break. \nBarley Court door was broken\, homeless people sleeping on the stairs. Doors constantly broken. Fixed 1 month ago\, broken again. Noted that this issue has been raised for the past 7 years!! \n  \n·        Lighting Theobalds Court – nothing from repairs \n  \n  \n·        Flooded area under old boiler room \nTook a lot of work to get it escalated and various teams involved but they have drained the flooded area now. Likely identified the source of water leak and will fix it \nEnvironmental health assessed the mosquito type. Is empty now so hopefully won’t be an issue this summer. Ground water lever raised from the flood in 2019 so not sure if that is contributing but ongoing work on this. \nAlso fountains were not working last summer in Clissold ponds. Is working now. \nEnvironmental health said that the mosquitoes in the park were different and the source was not there. \nEnvironmental health were being notified when people were bitten\, set traps to analyse mosquitoes\, investing \nDon’t have plant pots etc with water collection as breeding ground for mosquitoes \n  \nWindow fallen out\, chased repairs\, June: need to make a formal complaint \n  \n·        How can residents be kept updated on progress of repairs? – no response \n  \n·        Who supervises to ensure repairs are carried out effectively given the repeated nature of raised issues? – no response \n \nJune Welcome \nHousing Officer \nMessage from repairs team \n \n  \n  \n  \nJune to request environmental health report regarding mosquito breed and source of issue \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nJune to continue to monitor repairs issues\n\n\n4\nLift Issues\n\n \n\n\n \n·        Updates since last meeting \n·        High costs of repairs ? value for money \nKarsten checked with Cllr Clare Potter\, not much to update unfortunately. She checked and no news on root cause analysis from Ron Greenwood. Spoke to a lift engineer by chance re Wallington court lift; he was going to make a few upgrades\, including the door. The lift door does seem to operate more smoothly now and not broken down since. \n  \nRemote monitoring system was installed recently so that night help \n  \nOngoing issues with call bells and lack of mobile signal so trapped\, but Hackney keeps saying it is working\, but issues keep happening. \n \nKarsten Hartmann (resident) sent update\n\n\n\n5\nOther Issues Raised by Residents\n\n\n\n\n \n\n\nMonthly inspections update – doesn’t have a set schedule. June has KPIs to meet\, usually do them all in the first 2 weeks. If people want to join the inspection can get in touch with June and she can schedule their block. Top to bottom damaged paintwork\, broken items\, cleaning issues etc. New blocks quite easy. Should not be storing things in communal areas. In older blocks the biggest issue is clutter on landings that obstructs landings and fire escape route. Laundry hanging is not good. Email June via neighbourhood email if want to join a block inspection. Neighbourhood@hackney.gov.uk\nBike store update – lack of usable space. Some bikes broken or covered in dust and clearly not being used. Has put warning notices on these. Will letter drop every resident to give them a last chance to claim the bikes (to be sent out next week). Will be removed soon. Will be put in storage for 28 days then disposed of.\n\n\nJune Welcome \nHousing Officer\n\n\n\n \n\n\nUrine in Theobalds lift\, cleaner thought it was a dog but it isn’t. June has written a letter\, will be sent to block soon.\n\n\n\n \n\n\n\n6\nCommunity Update\n\n \n\n\n \n·        Funding update \nWon resident participation grant for £10\,000 to fund youth projects \nOngoing CDF funding for gardening\, youth and events\nTRA committee members\n \n\n\n \n·        Gardening update \n9 new gardeners \nMulalley have put in 2 new raised beds \n69 beds \nBought compost and now making own compost (compost team) \nLots of activity in the courtyards \nOngoing issue with tap not working (old email pump wasn’t working\, was resolved\, but not working again). Many residents are not able to carry buckets \nRain collectors don’t really work\, Hackney teams don’t take responsibility\n \n \n\n\n \n·        Youth update \nHomework club Tuesdays (Hackney Showroom) \nYouth club back on\, Wednesdays now 4.15-6pm (Hackney Showroom)\n \n \n\n\n7\nAny other business? \n \nRemi (TRA Chair)\n \n\n\n \nResidents complaining about the children playing in the small courtyard with the slide (behind Rushden etc). Playing during the day. \nCould residents be reminded that children are allowed to play during the day up to 8pm? \n \n \nJune to write to residents reminding that children allowed to play\n\n\n \nMice – spotting signs of it in Sandon court\, call the pest control \nJune requested block treatment\n \nJune to arrange block treatment with pest control\n\n\n8\nDates of next meetings & close \n·        Street party 11 July 2026 \n·        ETRA/Community meeting Tuesday 14 July 2026 \n·        AGM/Social Thursday 22 October 2026 \n \nRemi (TRA Chair)\n\n\n\n\n  \n  \nAgenda\n16 April 2026 7.30 – 9pm \n‘Enhanced’ Tenants & Residents Association & Community Meeting \n\n\n\n\n  \n\nAgenda Item\nSuggested \nTiming\nLead\n\n\n1\nWelcome\, Introductions & Apologies\n5 mins\nRemi (TRA Chair)\n\n\n \nMeeting will be attended by June Welcome our Housing Officer and possibly other Hackney staff \n·        Approval of minutes from last meetings \n–18.09.2025 was last ETRA meeting \n– 22.01.2026 was last community meeting\n\n\n\n\n2\nEstate Cleaning\n\n\n\n\n \n·        June to update on progress with standards of cleaning since last meeting\n5 mins\nJune Welcome \nHousing Officer               ? cleaning team\n\n\n3\nRepairs\n\n\n\n\n \n·        Lighting Theobalds Court \n·        Flooded area under old boiler room \n·        Broken courtyard gates \n·        How can residents be kept updated on progress of repairs \n·        Who supervises to ensure repairs are carried out effectively given the repeated nature of raised issues\n10 mins\nJune Welcome \nHousing Officer \n? someone from repairs team \n \n\n\n4\nLift Issues\n\n \n\n\n \n·        Updates since last meeting \n·        High costs of repairs ? value for money \n \n5 mins\nKarsten Hartmann (resident) to send update\n\n\n5\nOther Issues Raised by Residents\n\n\n\n\n \n\n\nMonthly inspections update\nBike store update\n\n\n10 mins\nJune Welcome \nHousing Officer\n\n\n6\nCommunity Update\n\n \n\n\n \n·        Funding update \n·        Gardening update \n·        Youth update\n30 mins\nTRA committee members\n\n\n7\nAny other business? \n \n5 mins\nRemi (TRA Chair)\n\n\n8\nDates of next meetings & close \n \n5 mins\nRemi (TRA Chair)\n\n\n\n  \nAll minutes of previous meetings can be found in the relevant event page and HERE
URL:https://kingscrescent.org/calendar/etra-community-meeting-16-april-2026/
LOCATION:Hackney Showroom Space\, 4 Murrain Road\, London\, N4 2BN\, United Kingdom
CATEGORIES:ETRA meeting
ORGANIZER;CN="KC TRA Committee":MAILTO:kingscrescentn4@gmail.com
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260712T140000
DTEND;TZID=Europe/London:20260712T180000
DTSTAMP:20260530T223451
CREATED:20260519T195906Z
LAST-MODIFIED:20260519T195906Z
UID:3282-1783864800-1783879200@kingscrescent.org
SUMMARY:Street Party 2026
DESCRIPTION:Join us on the Play Street (Murrain Road) for a Street Party! \nHosted by Hackney Showroom and Kings Crescent Tenants & Residents Association \nMore details coming soon…
URL:https://kingscrescent.org/calendar/street-party-2026/
LOCATION:Hackney Showroom Space\, 4 Murrain Road\, London\, N4 2BN\, United Kingdom
CATEGORIES:community event
ORGANIZER;CN="Hackney Showroom":MAILTO:hello@hackneyshowroom.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260716T193000
DTEND;TZID=Europe/London:20260716T210000
DTSTAMP:20260530T223451
CREATED:20260519T195355Z
LAST-MODIFIED:20260519T195355Z
UID:3280-1784230200-1784235600@kingscrescent.org
SUMMARY:ETRA & Community Meeting 16 July 2026
DESCRIPTION:Join the Residents Assosiation Committee and Hackney Housing officer to hear updates about estate issues and community activity updates. \nAgenda will be posted here closer to the time and minutes will be here after the event \nAll minutes of previous meetings can be found in the relevant event page and HERE
URL:https://kingscrescent.org/calendar/etra-community-meeting-16-july-2026/
LOCATION:Hackney Showroom Space\, 4 Murrain Road\, London\, N4 2BN\, United Kingdom
CATEGORIES:ETRA meeting
ORGANIZER;CN="KC TRA Committee":MAILTO:kingscrescentn4@gmail.com
END:VEVENT
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