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DTSTART;TZID=Europe/London:20210112T190000
DTEND;TZID=Europe/London:20210112T203000
DTSTAMP:20260405T010524
CREATED:20201222T200026Z
LAST-MODIFIED:20210131T123745Z
UID:1430-1610478000-1610483400@kingscrescent.org
SUMMARY:ETRA meeting January 2021
DESCRIPTION:This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning\, repairs\, antisocial behaviour.  \nETRA meetings happen on a quarterly basis in January\, April\, July & October \nOn Zoom only due to Covid-19 restrictions \nThe zoom link for this meeting will be emailed to all who request it (email kingscrescentn4@gmail.com) \n  \nMinutes\nChair – Emley Pine (resident and chair of Kings Crescent TRA committee) \n\n\n\nIn attendance:\nJohn Morris\nConsultant at Source Partnership/ Independent Resident Advisor\n\n\n \nDeborah Noel\nASB Manager for the North of Hackney (Hackney)\n\n\n \nWilliam Owen\nProject Officer Regeneration (Hackney)\n\n\n \nCllr Clare Potter\nCouncillor Brownswood Ward\n\n\n \nAnnette Reid (AR)\nHousing Officer for Kings Crescent Estate (Hackney)\n\n\n \nBianca Rembrandt\nCommunity Safety and Principal Enforcement Officer (Hackney)\n\n\n\nBronwen Thomas (BT)\nProject Officer Regeneration (Hackney)\n\n\n \n13 residents\n(including 5 TRA committee members)\n\n\n\n\n\n\n \nAgenda Item\nAction \n \nOwner\n\n\n1\nWelcome and Introductions\n \n \n\n\n \nAlice proposes to accept the minutes from the last ETRA meeting (Oct 2020) as they have been shared\, Bronwen seconds. \nThere are no objections. \n \n \n \n\n\n2\nUpdate on Older Blocks & Wider Estate\n \n \n\n\n \n  \nUpdate on action points from last meeting: \nBollards have been fixed in the play street. \nThe cleaning team has posted a list of what they do weekly in the notice boards in each of the blocks. \n  \nNoise in the courtyard:  AR engaged with the resident participation team and it was agreed that this was a Covid-19 issue and so she will only monitor but no actions will be taken. She asks that people continue to report if the noise becomes an issue. A resident highlights that this is a recurring issues which comes every summer. AR reiterates that people should report if the noise becomes an issue. \n  \nBins: AR has posted a notice in each block kindly asking residents to dispose of their waste in the right fashion. \n\n\n\nInstall signs to deter motorcyclist to use the play street\n\n\n\n\n\n\nBT\n\n\n\n  \nPlay Street – 3 no entry signs promised but never delivered: BT explains that it was decided that there were enough negative signs on the estate and that because there were less reports of vehicles using the play street then no further actions would be taken. A resident confirms there are still numerous motorcycles using the play street. BT agrees to look into this further. \n  \nImpact of cyberattack: A request was made by AH for Hackney to provide an update on what data has been compromised as a result of the cyberattack? AR invite residents who have any questions about the cyberattack to visit: https://hackney.gov.uk/service-status \n \n \n \n\n\n3\nLeaseholder concerns\n \n \n\n\n \n  \nService charges (NB: this covered all parts of the estate) – Starting from 2020\, some residents from the TRA are given early sight of the Service Charges amounts with some additional breakdown to give initial feedback ahead of being shared more widely with all residents. AH (one of these TRA volunteers) explains that when the service charges are first released (to those who are asked to comment before they are issued to all residents) there is a good engagement from Hackney but after questions are raised\, Hackney never really gets back to them. AR asked AH to send the name of the contact person to confirm that the questions are going to the right person. \n  \nCap removed for some leaseholders in the Southside blocks due to be refurbished in next phase:  EP (resident) explains that Hackney has removed the £10k cap for some leaseholders and introduced a clawback mechanism. The cap had been promised to leaseholders on the cost of the refurbishment on the southern block. A group of leaseholders has been formed. If anyone wants to join\, they can email the TRA at KingsCrescentN4@gmail.com to be put in touch with the group. \nNo one from Hackney is present to respond to these concerns. \n \n\n\n\n\nAR to provide contact name  to AH for service charges concerns\n\n\n\n\n\n\n\n\nAR\n\n\n\n\n\n\n4\nHeating costs in Newer Blocks\n \n \n\n\n \n  \nAR and BT have started the conversation with the different teams within Hackney who deal with this. The Energy Team should eventually contact residents. \nIt is agreed that the TRA should see this letter (this is the action mentioned in several previous meetings which attempts to explain the overall cost structure of the Insite Heating & explain how Hackney has delivered “value for money” for residents) before it is issued to make sure that it answers residents’ concerns. \n \nShare the letter from the Energy Team with the TRA before it is issued to the rest of the residents\nEnergy Team \nBT \nAR\n\n\n5\nUpdate on Issues in Newer Blocks\n \n \n\n\n \n  \nUpdate on list of all defects recently handed over from Higgins to Hackney – The list has been handed over and BT is going through it. It is a big document. \nPost-occupancy survey of residents – The primary aim of this survey is to inform the next development phases but as Hackney is now aware of the list of pending defects from Higgins it may also be used to identify what ongoing defect issues there are within the new builds. \nUpdate with ongoing issues: \nBT apologies about the fact that it is taking time to resolve some of these issues and explains that this is because it is not always clear who should fix them between Higgins who should deal with defect issues and Hackney who deals with the “normal” day-to-day problems. \nBroken doors – Handles should be replaced by Hackney (not Higgins) in the coming months. \n  \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nFire access key misuse & related parcel theft & ASB – A box with a more secure lock should be installed over these fire access key. The fire brigade has confirmed this is in line with the fire safety requirements. A resident highlights that this was supposed to be solved by August 2019. BT agrees to try to have a definitive date for the work by the end of next week. BR highlights that a members inquiry could be raised. Clare Potters agrees to raise the inquiry. \nIt was noted that the length of time for this to be solved is unacceptable and that the easy access into buildings is a source of worry for residents. There have also been incidences of physical harm when residents have challenged people in a block who don’t belong. A resident highlighted that for issues which put people’s safety at risk\, a quicker response from Hackney would be expected. \nSlippery courtyard – Cleaning and sealing has been “done” by Higgins but it appears that some areas have not been done properly. BT is looking into this. \nPossible CCTV for bike stores – The CCTV team is currently working on this but no timeframe is available. The CCTV should cover the internal bike stores and the external ones. \nLifts continuing to break – Issues in Sandon\, Kimpton and Radwell – BT is commissioning surveys to confirm if the lifts were installed properly or not. If they were not\, Higgins will be responsible to find a long-term solution. \nMismatched paint used in communal areas – This may have to be done in the next cycle of maintenance. These cycles are 7-10 year long. \n \nBT \n  \nCP\nFind what date those safety boxes will be installed \nRaise a member’s inquiry\n\n\n6\nCommunity Safety \n \n \n\n\n \n  \nBR has been looking at CCTV after a few incidents. She highlights that some residents are not careful in regard to shutting the door behind them. She has also noticed there are a lot of people (non-residents) who appears to be looking into the buildings. She repeats that putting frosting on windows to reduce temptation is an option she is looking into. \n  \nDN explains that residents should always contact the ASB team as a first point of contact (as well as the police if it is a crime) when witnessing ASB. Once this is done\, a case officer will be assigned to the case and will keep the resident informed on what is happening with that case. \nA resident says she contacted the ASB team prior to Christmas but no one has come back to them. DN will get back to the resident. \n  \nTo report ASB:  asb.housing@hackney.gov.uk or hotline: 020 8356 3310 \nAR stresses that any level of ASB should be reported low or high. \nDN invites people to email her directly if they have comments about the ASB service (but not to report ASB): deborah.noel@hackney.gov.uk\n  \n  \n  \n  \n  \n  \n  \n  \nResponding to resident who emailed ASB\n  \n  \n  \n  \n  \n  \n  \nDN\n\n\n7\nUpdate from Source Partnership \n \n \n\n\n \nJohn invites anyone who has issues with Hackney to contact Source Partnership (SP)\, including the leaseholders from the southern blocks. \nTender invitation has gone out in February for the estate’s next phase of work. Residents in the Steering Group will get an opportunity to comment on the tender submitted but most of the score will be based on price. \nSP has been supporting Hackney Showroom on a project to support people isolated due to the pandemic. \nSource Partnership is available by email and on the phone. \njohn@sourcepartnership.com or carol@sourcepartnership.com \n020 8299 2550  https://www.sourcepartnership.com/ \n \n \n \n\n\n8\nAny other business? \nA resident asks why the lifts always go back to the ground floor. \nThe same resident asks what is the colour for the white in his flat. \n  \nA resident asks if there could be another service charge workshop. The TRA confirms they will discuss this to see how it is best to organise this type of workshop.\nFind the colour for the white in the flat and send to resident\nBT\n\n\n9\nDates of next meetings & close \nCommunity focused residents meeting March 2021 \nNext ETRA April 2021 (dates TBC)\n \nEmley (TRA)\n\n\n\n  \n  \n  \nAgenda\n\n\n\n \nAgenda Item\nSuggested \nTiming \n \nLead\n\n\n1\nWelcome and Introductions\n5 mins\nEmley (TRA)\n\n\n \n·       Approval of minutes from last ETRA meeting (Oct 2020) \n·       Note actions taken since last meeting \n \n\n\n\n\n2\nUpdate on Older Blocks & Wider Estate\n\n\n\n\n \n·       Update on action points from last meeting \n·       Play Street – 3 no entry signs promised but never delivered \n·       Impact of cyberattack \n\n\n\nwhen all services will be back up & running\nwhen residents will get a further update on what data has been compromised\nwhat actions are being taken to prevent this from reoccurring.\n\n\n\n\n15 mins\nAnnette Reid Housing Officer \nAndrea Scott (Hackney) \nOr any Hackney staff able to answer\n\n\n3\nLeaseholder concerns\n\n \n\n\n \n·       Service charges – value for money? \n·       Cap removed for some leaseholders in the Southside blocks due to be refurbished in next phase \n(How best to deal with these concerns?) \n \n10 mins\nEmley/ \nHackney\n\n\n4\nHeating costs in Newer Blocks\n\n \n\n\n \n·       Competitive? Why maintenance being charged twice?  Can we enrol the estate in a Heat Trust? \n \n10 mins\nEnergy team\n\n\n5\nUpdate on Issues in Newer Blocks\n\n\n\n\n \n·       Update on list of all defects recently handed over from Higgins to Hackney \n·       Post-occupancy survey of residents \n·       Update with ongoing issues: \no   Broken doors \no   Fire access key misuse \no   Related parcel theft & ASB \no   Slippery courtyard \no   Possible CCTV for bike stores \no   Lifts continuing to break – Issues in Sandon\, Kimpton and Radwell \no   Mismatched paint used in communal areas\n25 mins\nBronwen Thomas  Project Officer Regeneration (Hackney) \nAnd New Build Team\n\n\n6\nCommunity Safety \n\n\n\n\n \n·       Address current estate safety concerns\n10 mins\nDeborah Noel (ASB team) or \nBianca Rembrandt\n\n\n7\nUpdate from Source Partnership\n\n\n\n\n \n·       Update from John/Carol\n5 mins\nSource Partnership\n\n\n8\nAny other business? \n \n5mins\nEmley (TRA)\n\n\n9\nDates of next meetings & close \nCommunity focused residents meeting March 2021 \nNext ETRA April 2021 (dates TBC)\n5 mins\nEmley (TRA)\n\n\n\n**Please note that this meeting will only deal with estate related issues** \nWe will have another resident focused meeting in March 2021 to discuss building community on Kings Crescent\, ideas for events and activities etc. Feel free to email kingscrescentn4@gmail.com  with any ideas or suggestions for community building or to find out more about how to get involved!
URL:https://kingscrescent.org/calendar/etra-meeting-january-2021/
LOCATION:Online
CATEGORIES:ETRA meeting
ORGANIZER;CN="KC TRA Committee":MAILTO:kingscrescentn4@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201007T190000
DTEND;TZID=Europe/London:20201007T203000
DTSTAMP:20260405T010524
CREATED:20200725T095125Z
LAST-MODIFIED:20201210T192234Z
UID:1239-1602097200-1602102600@kingscrescent.org
SUMMARY:ETRA meeting October
DESCRIPTION:This ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning\, repairs\, antisocial behaviour.  \nETRA meetings happen on a quarterly basis in October\, January\, April and July \nMINUTES: \nETRA meeting 07 October 2020 7.00-9.00pm \nOn Zoom only\, due to Covid-19 restrictions \n*These minutes are a final draft to be approved at the next meeting in January* \nChair of meeting: Emley Pine \n  \n\n\n\nPresent:\n15 Residents of Kings Crescent Estate:\n\n\n\n(names removed in web version)\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nIn attendance:\nDeborah Noel\nASB Manager for the North of Hackney (Hackney)\n\n\n\nCheryl Spruce\nNeighbourhood Watch\n\n\n\nAnnette Reid\nHousing Officer (Hackney)\n\n\n\nAndrea Scott\nArea Housing Manager Stoke Newington Area (Hackney)\n\n\n\nBilly Dunne\nCleaner Estate Team (Hackney)\n\n\n\nBronwen Thomas (BT)\nProject Officer Regeneration (Hackney)\n\n\n\nJohn Lonergan\nNew Build Team (Hackney)\n\n\n\nJohn Morris\nConsultant at Source Partnership\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n \nAgenda Item\nAction \n \nOwner\n\n\n1\nWelcome and Introductions\n\n\n\n\n \nApproval of minutes from last ETRA meeting (July 2020) \nAlice proposes to approve the minutes from the last ETRA meeting. \nBronwen seconds. No objections were raised. \n \n\n\n\n\n2\nCommunity Safety \n\n\n\n\n \nFor the update from Bianca Rembrandt\, refer to the Kings Crescent Estate’s website:  https:/2020/10/06/community-safety-update/ \n  \nDeborah explain how to report to the ASB Team: \nIf residents are victim of ASB\, the first point of contact is the ASB Team (except for the police if this is regarding a crime). \nThe ABS Hotline number is 020 8356 3310 and email is abs.housing@hackney.gov.uk \nThis is true even if the ASB is caused by non-residents. \nThe ASB team does not necessarily involve the police so residents should be comfortable to report issues caused by people with obvious mental health issues where the involvement of the police is not desirable. \nWhen reporting\, residents can request to be anonymous which means they will not be recontacted by the ASB Team afterwards. Anonymous or not\, all reports are confidential. \nThere is now a Neighbourhood’s Watch on the estate with over 30 members. Cheryl explains that by raising awareness\, crime decreases. If anyone wants to contact Cheryl\, use: cheryl.spruce@ourwatch.org.uk. \nAH asked if an update could be given following the closure order and Deborah confirmed that updates couldn’t be given on specific actions but did say that the closure order is in place until November 2020.\n\n\n\n\n3\nUpdate on Older Blocks & Wider Estate\n\n\n\n\n \nAndrea introduces herself. She has worked with Hackney for 15 years and knows the estate very well. She wants the transition from New Build to the Housing Team to go smoothly. \nIssues regarding what is covered by Higgins (original defects) are still dealt with by the New Build team but everything else is dealt with by the normal Hackney’s services. \nThe Housing Team is now in charge of the new development\, since the end of July 2020. Annette does a monthly inspection of the estate for fire hazard\, slip and trip hazard etc. (not cleaning inspection). This means Annette Reid is the Housing Officer covering both North and South sides of the estate. \n  \nUpdate on courtyard. \nDog nuisance: There is a Hackney-wide public consultation on what the “pet policy” should be. Everyone can access it online: www.consultation.hackney.gov.uk \nThe rules on pets are as in the rules and regulations\, these and the form to register a pet can be found : https://hackney.gov.uk/kings-crescent-estate \nNoise: The swing will not be removed unless it is dangerous. Noise is not a reason to remove play equipment. \n  \nIt was noted that the ongoing noise in the courtyard has continued to be an issue for some residents. There was some discussion on this across both residents and workers from Hackney\, recognising that it is a difficult issue. It was noted that play equipment is unlikely to be removed unless dangerous and that Hackney is moving away having signs (“no ball games”) across estates. It was also noted that when more activities are running in the Unit C space\, it is hoped that there will be less disruption from the children. \n  \nCouncil agreed to look at noise dampening measures such as trees. It was raised by a resident that the ‘football goal’ shaped structure encourages children to play ball games when this was not the intended use \n  \nAndrea also asked for Jill’s perspective on the noise of children playing & Jill confirmed this had not seemed a particular issue over the past summer in the south side of the estate near where Jill is based.\n  \n  \n  \n  \n  \n\n\n\nReview noise reduction options e.g. trees in courtyard and review ‘football goal’\n\n\n\n\n\n\nContact the resident engagement team and ask them to contact the TRA with regards to the courtyard concerns and youth engagement\n\n\n\n\n  \n  \n  \n  \n\n\n\nAR\n\n\n\n\n\n\n4\nCleaning Issues\n\n \n\n\n \nBilly has gone through the cleaning complaints and most of them have been for bags on the floor in the bin stores. Billy needs more complaints if residents want him to deal with the issues. \nEmail: cleaner.estates@hackney.gov.uk and within 24 hours the problem should be solved. \nBilly explains that fingerprints in doors cannot be cleaned all day so residents should not expect these to disappear as quick as they appear.\nPut a list of what the cleaners do on the notice board. \n  \nArranging for signage to be placed inside the refuge storage areas (bin areas) in Kimpton Court reminding residents to dispose of their waste correctly. For example household waste and recycling should be disposed of appropriately.\nAR \n  \n  \n  \nAR\n\n\n5\nUpdate on Newer Blocks\n\n\n\n\n \no   Broken doors \nBronwen explains that all doors had new door closers installed. A contractor has done a full report of all doors and the New Build team will try to get Higgins to fix the issues highlighted in the report. \nIt was noted that there is a still an ongoing issue\, particularly for Kimpton Court. This is an issue Bronwen is aware of and a resolution is being progressed. \no   Fire access key misuse \nGarda boxes will be put over the fire access key holes. These have been ordered from the supplier and will be installed once they arrive. \no   Smoke vent alarms \nHiggins has agreed to get the original installer to come back and check those alarms. The smoke vents do work properly\, it is just the alarm that is faulty. Hackney is trying to get a third party to get a full review of these alarms. \no   Slippery courtyard \nThe sealant has been reapplied on the courtyard paving and Hackney will monitor the situation in the next few years. \no   Heating costs increase – competitive price? \nJohn Lonergan says the price of the heating is the price of the heating and there is nothing he can do about it. He is reminded that Hackney was supposed to send a letter to residents to explain how the cost is decided and how Hackney makes sure the prices are competitive. This \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nletter should also clarify if residents are paying twice for maintenance through service charges and again through the heating charges. \nAlice highlighted that this (a letter to all residents confirming how Hackney have determined the Insite charges are value for money) has been an outstanding action for some time and Annette/John L confirmed this would be reviewed by the New Build Team ahead of the next meeting. \nResidents have asked for a representative from the Energy Team to attend the next meeting or at least provide an update on the heating costs. \n\n\n\n\n\n\n\no Graffiti in lifts \n\n\n\n\n\n\n\nGraffiti cannot be removed; the mirrors will need to be replaced. \no   Possible CCTV for bike stores \nA positive outcome in that new buildings in Hackney will have CCTV in bike stores. They are still deciding if it is possible to install in the existing bike stores. \no   Kimpton Court address did not register on emergency services system in June 2020 \nBronwen confirmed that previously all blocks have been confirmed as registered with the emergency services\, but confirmed that given this latest update\, this will be checked again. \no   Issue of broken window 11th floor Kimpton and other window issues \nA contractor is working on this. \no   Balcony doors… a resident has raised (ahead of this meeting) that their understanding is that building regulations show that the doors ought to be closable from the outside\, plus there have been several ongoing issues with broken balcony doors. \no   This was a new issue from the perspective of the New Build Team but Bronwen noted the additional information was helpful & would be used to follow-up further with Higgins and confirm what (if anything) will be done. \nThis has been raised with Higgins. Details are to come. \no   bike stores / bin stores… these have been either in a state of not locking (bikes) or not opening (bins) recently \nA contractor is working on this and dealt as part of the original defect. \no   Lifts continuing to break in Sandon\, previous issue in Kimpton and recent issues started in Radwell \nDealt with as part of the original defect\, New Build team is trying to have Higgins solve the issue. \no   Ongoing theft of parcels from lobby \nNo update\, refer to Bianca Rembrandt’s update on Kings Crescent Estate. This was not explicitly discussed in the meeting due to limited  time. \no   Mismatched paint used in communal areas \nHackney is working on trying to get this sorted.\nAsk the energy team to produce this letter and send to all residents. \nBronwen to continue to monitor issues and find permanent resolutions\nJL  & New Build team \nBT\n\n\n5\nUpdate from Source Partnership (SP)\n\n\n\n\n\n \nSP is trying to get back into the Vince Murrain community centre by appointment and is planning on taking appointment on Mondays and Thursdays between 1-4pm. \nFrom 26 Oct 20 SP will have samples of materials proposed for the new buildings which will be stored in the Vince Murrain community centre for residents to come and see. \nIf anyone wants to get in touch with SP\, the Residents Group can link people up (Email address in footer). \nThe residents steering group has restarted. The 9 Nov 20 and 14 Dec 20 are the next scheduled meetings. SP would like to have more council tenants to be part of the group. \nUpdate on the refurbishment Section 20 notices to Leaseholders in Southside blocks. Ongoing but SP are supporting Leaseholders.\n\n \n\n\n6\nAny other business? \n  \nAlice thanked the various representatives for attending and noted that it is helpful to have a forum to discuss & raise awareness of such issues.\n\n\n\n\n7\nDates of next meetings & close \nCommunity focused residents meeting December 2020 \nNext ETRA January 2021 (specific dates will be announced soon)\n\n\n\n\n\n  \nWe will have another resident focused meeting in December 2020 to discuss building community on Kings Crescent\, ideas for events and activities etc. Feel free to email kingscrescentn4@gmail.com  with any ideas or suggestions for community building or to find out more about how to get involved! \n  \nPrevious information: \nAGENDA \nOn Zoom only due to Covid-19 restrictions \nThe zoom link for this meeting will be emailed to all who requested it (email kingscrescentn4@gmail.com) \n\n\n\n \nAgenda Item\nSuggested \nTiming \n \nLead\n\n\n1\nWelcome and Introductions\n5 mins\nEmley (TRA)\n\n\n \nApproval of minutes from last ETRA meeting (July 2020) \n \n\n\n\n\n2\nCommunity Safety \n\n\n\n\n \n·       Update on further actions taken in recent months (written handover from Bianca sent prior to the meeting) \n·       Address current estate concerns \n·       Neighbourhood Watch (NHW) Update \n \n15 mins\nDeborah Noel (ASB team) \n  \nCheryl Spruce (NHW)\n\n\n3\nUpdate on Older Blocks & Wider Estate\n\n\n\n\n \n·       Handover of newer blocks from New Build to Housing team \n·       Courtyard concerns \n·       Play Street – bollards missing\, 3 no entry signs promised but never delivered\n15 mins\nAnnette Reid Housing Officer \nAndrea Scott (Hackney)\n\n\n4\nCleaning Issues\n\n \n\n\n \n·       Recent complaints about lack of/poor quality cleaning in both new and older blocks \n \n10 mins\nBilly Dunne (Cleaner Estate Team)\n\n\n5\nUpdate on Newer Blocks\n\n\n\n\n \n·       Update on progress with ongoing snagging issues \no   Broken doors \no   Fire access key misuse \no   Smoke vent alarms \no   Slippery courtyard \no   Heating costs increase – competitive price? \no   Graffiti in lifts \no   Possible CCTV for bike stores \no   Kimpton Court address did not register on emergency services system in June 2020 \n  \n·       Address current issues \no   Issue of broken window 11th floor Kimpton and other window issues \no   balcony doors… building regulations show that the doors ought to be closable from the outside \no   bike stores / bin stores… these have been either in a state of not locking (bikes) or not opening (bins) recently \no   Lifts continuing to break in Sandon\, previous issue in Kimpton and recent issues started in Radwell \no   Ongoing theft of parcels from lobby \no   Mismatched paint used in communal areas \n \n25 mins\nBronwen Thomas  Project Officer Regeneration (Hackney) \nand John Lonergan New Build Team\n\n\n5\nUpdate from Source Partnership\n\n\n\n\n \n·       Update from John/Carol\n10 mins\nSource Partnership\n\n\n6\nAny other business? \n \n5mins\nEmley (TRA)\n\n\n7\nDates of next meetings & close \nCommunity focused residents meeting December 2020 \nNext ETRA January 2021\n5 mins\nEmley (TRA)\n\n\n\n  \nThe zoom link for this meeting will be emailed to all who requested it (email kingscrescentn4@gmail.com) \n  \n**Please note that this meeting will only deal with estate related issues** \nWe will have another resident focused meeting in December 2020 to discuss building community on Kings Crescent\, ideas for events and activities etc. Feel free to email kingscrescentn4@gmail.com  with any ideas or suggestions for community building or to find out more about how to get involved! \n  \nPrevious information: \nThis meeting will be hosted on Zoom if we are still not able to meet in person due to Covid-19\, we will decide closer to the time. If you would like to attend please email the residents group (TRA) committee on kingscrescentn4@gmail.com and we will send you the link and agenda 1 week before the meeting. We are committed to working inclusively\, if you have any access requirements please contact us to discuss how we can help. \nThese meetings are usually attented by Annette Reid\, the Estate Manager for the older parts of the estate and a representitive for the newer parts of the estate. Other departments that might be invited\, depending on the concerns at the time\, include cleaning team\, antisocial behaviour team\, community safety team\, regeneration team\, leasehold team etc. \nIf you have questions or concerns you would like addressed in the meeting please email or call us with the details by Wednesday 23rd September so that we can add your item to the agenda:  email: kingscrescentn4@gmail.com or call 07926568497 \nPlease also ensure you have notified the relevant Hackney department of any estate concerns: \nRepairs: RepairsRCC@hackney.gov.uk \nCleaning: cleaner.estates@hackney.gov.uk \nAnti-social behaviour: asb.housing@hackney.gov.uk \nLeaseholder Service Charges: service.charges@hackney.gov.uk \nCopy in: \nneighbourhood@hackney.gov.uk for issues in and around older blocks \nNewBuild@hackney.gov.uk for issues in and around the newer blocks
URL:https://kingscrescent.org/calendar/etra-meeting-october/
LOCATION:Online
CATEGORIES:ETRA meeting
ORGANIZER;CN="KC TRA Committee":MAILTO:kingscrescentn4@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200708T190000
DTEND;TZID=Europe/London:20200708T203000
DTSTAMP:20260405T010524
CREATED:20200615T130055Z
LAST-MODIFIED:20200922T135738Z
UID:1120-1594234800-1594240200@kingscrescent.org
SUMMARY:ETRA meeting July
DESCRIPTION:Kings Crescent ETRA July Meeting Minutes \n08 July 2020 7.00-8.30pm \n On Zoom only due to Covid-19 restrictions \n  \nChair of meeting: Emley Pine (Chair of TRA Committee) \nAttended by 23 residents \n  \n\n\n\nIn attendance:\nBianca Rembrandt (BR)\nCommunity Safety and Principal Enforcement Officer (Hackney)\n\n\n\nAnnette Reid\nHousing Officer (Hackney)\n\n\n\nBronwen Thomas (BT)\nProject Officer Regeneration (Hackney)\n\n\n\nJohn Morris\nConsultant at Source Partnership\n\n\n\nClare Potter\nCouncillor Brownswood ward\n\n\n\n\n\n\n \nAgenda Item\n  \nAction \n \nOwner\n\n\n\n\n1\nWelcome and Introductions\n\n\n\n\n \nApproval of minutes from last ETRA meeting (March 2019) \nSarah H proposes to approve the minutes \nAlice seconds\n\n\n\n\n2\nCommunity Safety – Led by Bianca Rembrandt\n\n\n\n\n \nPoint to cover: \n·        Update on actions taken in recent months \n·        Outline of community safety action plan for whole estate \n·        Address current estate concerns \n·        CCTV update \n·        Introduce Neighbourhood Watch \nDiscussion: \n·        There has been a closure order at Bramfield Court due to drug dealing issues since 2017\, linked to a particular individual. The order is good for 3 months since May 2020 and means that their flat and communal areas in and around the block are “closed”. The resident of the particular flat involved should have also been removed but with the pandemic it could not be done. BR wants to extend the order for a further 3 months once it’s over. \n·        BR has a wider plan for the estate which will take place in the next weeks/months. This plan is to tackle issues of drug dealing\, prostitution\, tailgating to gain access to the buildings on the estate\, loitering\, rough sleeping etc. She also wants to launch a neighbourhood watch. She is working on the new CCTV project and solving the issue that the fire key holes allow anyone to gain access to the blocks. She also has legal resources to tackle anti-social behaviour towards individuals at fault. She wants to keep the reputation of the estate that it is not somewhere people can come and create trouble. This will include the set-up of a Neighbourhood watch area and further details will be sent to residents on this and how to get involved. \n·        There are two DWOs (dedicated ward offices) patrolling the estate. Their patrol is led by reports so residents should continue to report if they want higher patrolling.\nGet a timeframe for the solution to the problem of fire key misuse. \n  \nSend an update letter to all residents about the entire plan for Anti-Social Behaviour and Crime on the Estate.\nBR\n\n\n3\nUpdate on Older Blocks – Led by Annette Reid\n\n\n\n\n \n·        Update on previous concerns re cleaning/repairs \n·        This has been solved and the concerned residents have been updated. \n·        Update on flood affected flats and when residents due to return \n·        All residents affected on the estate are now back into their home. \n·        ASB in Bramfield\, Theobalds\, Datchworth \n·        Update from BR has covered this.\n\n\n\n\n4\nUpdate on Newer Blocks – Led by Bronwen Thomas\n\n\n\n\n \n·        Update on progress with ongoing snagging issues \nBroken doors: \no   Door handles will be changed\, Higgins is still being held responsible for some of those issues. Hackney’s maintenance contractor is looking at finding a long-term solution. \no   There was also a brief discussion on the issue of automatic door closures and the ongoing issue that is for estate members. In particular\, it was highlighted that the combination of poor door security with the ASB\, potential crime on the estate and mail being solen are related issues which combine to lead to some residents feeling unsafe. \nFire access key misuse: \no   The system will be changed; it has been agreed with the fire brigade. \nSmoke vent alarms: \no   Hackney’s maintenance contractor is currently looking at this (rather than Higgins resetting the faulty lights). Hackney is also trying to work out if they were built faulty or not. \nSlippery courtyard: \no   Higgins has agreed to clean the courtyards and to reapply the sealant. Higgins will also do individual ground floor properties; these properties will be contacted by Higgins directly. \nHeating costs increase – competitive price? \no   No updates but action taken by Hackney \nGraffiti in lifts: \no   The maintenance of the lifts is now with Hackney rather than Higgins and the team should be able to do something about this. \nPossible CCTV for bike stores: \no   The project has been on hold because of lock down restrictions but Hackney is still investigating the cost for this. \no   Clare Potter mentions that there have been lots of large scale bike thefts in Brownswood so it may be an organised group. BR takes note of this. \no   A resident mentions that the outdoor bike stores at Sandon Court are designed in a way where several locks need to be used to lock the frame and wheels. \no   Questions are raised as to whether garda keys can open the cupboard where the electricity board is? \nPigeons: \no   Hackney will not go ahead with their suggested plan to apply repellent gel as it is too expensive for an estate-wide solution and there was insufficient support from residents. \nASB – drugs and prostitution: \no   Update already covered by BR \nMail theft: \no   Bianca suggests that residents have their post delivered to a collection point when not in to receive the package. \nLifts keep breaking: \no   No update at this point \nKimpton Court address did not register on emergency services system in June 2020 \nDogs fouling in courtyards: \no   There are no legal actions that Hackney can take against residents about owning a dog\, unless it is a “dangerous dogs.” Residents can exercise their dogs on green shared places but not where there are children’s playing amenities. If anyone is aware of a dog owner not picking after their dog they can contact Hackney who will follow this up with the relevant resident. \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nGet a letter to be sent to residents explaining how the heating rate is competitive \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nWorking with emergency services to solve this\n  \n  \n  \n  \n  \n  \n  \n  \n  \nBT (with Donna) \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nBT\, Hackney\n\n\n5\nTimeline for phases 3&4 and Section 20 notice – Led by John Morris\n\n\n\n\n \n·        Projected timeline for refurbishment of Southside blocks and building of new blocks: \n·        Sign-off of the contract should happen in March 2021 after the tender process and the negotiation \n·        The refurbishment works should start in October 2021 and complete around Oct 2022 \n·        Entire project including new builds should be complete by Summer 2024 (but timelines can slip) \n·        Section 20 notice (only relevant to leaseholders in Southside blocks). Overview of concerns raised and plan for Hackney to address concerns. \n·        Anyone who has raised concerns should get an individual response soon. Source will continue to support this group to liaise with Leasehold team. \n \n\n\n\n\n6\nAny other business? \nCan residents have emails from Hackney rather letters?\n  \nCheck with Hackney\n  \nBT\n\n\n7\nDates of next meetings & close \n2 September – Community focus meeting (not estate issue meeting) and AGM \nDate TBC in October – ETRA \nA call was made for anyone interesting in joining the TRA committee next year to get in contact with the TRA.\n\n\n\n\n\n  \nThis meeting took place on Zoom as we were unable to meet in person due to Covid-19. Attendees were able to post comments and questions in the chat function during the meeting. Not all additional items were able to be covered in the meeting but points were kindly collated by Alice (TRA treasurer) who was hosting the Zoom meeting. \nThe following points have been sent to the relevant people at Hackney to address \nThe points raised on chat on new build areas were: \n\nOn heating/Insite – this was briefly covered above but there were some additional details on chat\, specifically around: it is understood that at the last meeting Donna was going to arrange for a letter to be sent from Hackney explaining the reason for the increase in charges\, what Hackney do to ensure good value for money and if we are covered by Ofgem.  A specific question was raised as to whether Insite charges are above the Ofgem cap. Also\, given the limited customer service provided by Insite\, if a resident thinks an error has been made in the charging\, who is the right person/organisation to take that up with?\n\n  \nThere were some other smaller comments but mainly just additions to items we discussed directly at the meeting but for completeness: \n\nthanks for courtyard being sorted\nlift issues in Sandon\nany other sources of advice on pigeon proofing?\nimplications when the bike store thefts occur – and wider security concerns\nrequests for service charges and noise in the courtyard to be discussed at future meetings\ndiscussion on post issues\n\nV2 25.07.2020 (final version to be approved at next ETRA meeting in October) \n  \nPrevious information: \nThis meeting took place as scheduled. Minutes were taken by the secretary of the TRA committee and are currenty being reviewed by the committee. A provisional draft of the minutes will be posted here in due course and emailed to those people present. The minutes will be finalised once approved at the next ETRA meeting in October. \nPrevious information: \nThis ‘Enhanced Tenants & Residents Association’ (ETRA) ‘meeting is a chance for residents to speak to Hackney representatives about issues on the estate e.g. cleaning\, repairs\, antisocial behaviour.  \nThis meeting will be hosted on Zoom as we are still not able to meet in person due to Covid-19.  \nIf you would like to attend please email the residents group (TRA) committee on kingscrescentn4@gmail.com and we will send you the link and details. \nWe are committed to working inclusively\, if you have any access requirements please contact us to discuss how we can help. \nAgenda: \n\n\n\n \nAgenda Item\nSuggested \nTiming \n \nLead\n\n\n1\nWelcome and Introductions\n5 mins\nEmley (TRA)\n\n\n \nApproval of minutes from last ETRA meeting (December 2019) \n \n\n\n\n\n2\nCommunity Safety \n\n\n\n\n \n·       Update on actions taken in recent months \n·       Outline of community safety action plan for whole estate \n·       Address current estate concerns \n·       CCTV update \n·       Introduce Neighbourhood Watch\n25 mins\nBianca Rembrandt  Community Safety and Principal Enforcement Officer (Hackney)\n\n\n3\nUpdate on Older Blocks\n\n\n\n\n \n·       Update on previous concerns re cleaning/repairs \n·       Update on flood affected flats and when residents due to return \n·       ASB in Bramfield\, Theobalds\, Datchworth \n \n15 mins\nAnnette Reid Housing Officer (Hackney)\n\n\n4\nUpdate on Newer Blocks\n\n\n\n\n \n·       Update on progress with ongoing snagging issues \no   Broken doors \no   Fire access key misuse \no   Smoke vent alarms \no   Slippery courtyard \no   Heating costs increase – competitive price? \no   Graffiti in lifts \no   Possible CCTV for bike stores \no   Pigeons \no   ASB – drugs and prostitution \n·       Address current issues \no   Cycle store by Kimpton broken into again in May 2020 \no   Mail theft \no   Lifts keep breaking \no   Kimpton Court address did not register on emergency services system in June 2020 \no   Dogs fouling in courtyards \n \n25 mins\nBronwen Thomas  Project Officer Regeneration (Hackney) \nand representative from New Build Team\n\n\n5\nTimeline for phases 3&4 and Section 20 notice \n\n\n\n\n \n·       Projected timeline for refurbishment of Southside blocks and building of new blocks \n·       Section 20 notice (only relevant to leaseholders in Southside blocks). Overview of concerns raised and plan for Hackney to address concerns. \n \n10 mins\nJohn Morris Consultant (Source Partnership)\n\n\n6\nAny other business? \n \n5mins\nEmley (TRA)\n\n\n7\nDates of next meetings & close \n \n5 mins\nEmley (TRA)\n\n\n\n**Please note that this meeting will only deal with estate related issues. We will have another resident meting on 2nd September to discuss building community on Kings Crescent\, ideas for events and activities etc. Feel free to email kingscrescentn4@gmail.com with any ideas or suggestions for community building or to find out more about how to get involved!** \nPrevious infomation:\n  \nThese meetings are usually attented by Annette Reid\, the Estate Manager for the older parts of the estate and a representitive for the newer parts of the estate. Other departments that might be invited\, depending on the concerns at the time\, include cleaning team\, antisocial behaviour team\, community safety team\, regeneration team etc. \nIf you have questions or concerns you would like addressed in the meeting please email or call us with the details by Monday 29th June so that we can add your item to the agenda:  email: kingscrescentn4@gmail.com or call 07926568497 \nPlease also ensure you have notified the relevant Hackney department of any estate concerns: \nRepairs: RepairsRCC@hackney.gov.uk \nCleaning: cleaner.estates@hackney.gov.uk \nAnti-social behaviour: asb.housing@hackney.gov.uk \nCopy in: \nneighbourhood@hackney.gov.uk for issues in and around older blocks \nNewBuild@hackney.gov.uk for issues in and around the newer blocks
URL:https://kingscrescent.org/calendar/etra-meeting-july/
LOCATION:Online
CATEGORIES:ETRA meeting
ORGANIZER;CN="KC TRA Committee":MAILTO:kingscrescentn4@gmail.com
END:VEVENT
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